Athish Mullassery
Kozikode,India
Summary
Customer-focused ticket examiner with over 6 years of experience in Indian Railways, specializing in passenger assistance, fare enforcement, and conflict resolution. Demonstrated expertise in managing office operations and engaging with the public under high-pressure conditions. Recognized for professionalism, accuracy, and adherence to safety and service protocols. Aiming to apply transferable skills in customer service and transport operations in the UAE.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
T T E
INDIAN RAILWAY
GOA, INDIA
2020.03 - Current
- Displayed energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
Travel coordinator
Travel India Tours & Tickets
Kozhikode, India
2017.03 - 2020.02
- Coordinated flights, hotels, and transport for employees and groups, ensuring seamless travel experiences
- Developed detailed travel itineraries to optimise schedules and enhance travel efficiency
- Oversaw travel budgets and expenses, aligning costs with organisational objectives
- Communicate with airlines, hotels and vendors
- Resolved travel issues, including delays and changes, for employees
Education
Bachelor of English Literature - Literature
Calicut University
India 2014.06 - 2017.04
Diploma - Aviation and Hospitality Management
Kingfisher Training Academy
Kozhikode, India 2012.01 - 2013.04
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Knowledge of basics in computers
- Team building
- Multilingual (English & 8 Indian languages)
- Leadership
- Public Relations
Timeline
T T E
INDIAN RAILWAY
2020.03 - Current
Travel coordinator
Travel India Tours & Tickets
2017.03 - 2020.02
Bachelor of English Literature - Literature
Calicut University
2014.06 - 2017.04
Diploma - Aviation and Hospitality Management
Kingfisher Training Academy
2012.01 - 2013.04