ATHRA ALZAABI
CUSTOMER SERVICE
ABU DHABI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Work History
Fashion Consultant
Chalhoub Group Swarovski
Abu dhabi, UAE
2023.11 - 2025.10
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Improved inventory management by implementing efficient stock rotation strategies based on seasonal demand patterns.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
Customer Service Associate
DUOZOULU YAS MALL
ABU DHABI
2022.12 - 2023.10
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
IKEA
ABU DHABI
2015.07 - 2015.12
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Customer Service And Business English - Business
2008.06 - 2008.08
High School Diploma -
2021.08 - 2024.12
Cyber Security Compliance Training -
11.2023 - 11.2023
Flexible Workplace Elearning -
11.2023 - 11.2023
Anti Corruption -
11.2023 - 11.2023
Human Rights -
2023.Nov - 2023.Nov
Basics Of Sign Language - Iminclusive Byte Size Course
01.2024 - 01.2024
Data Protection Awareness -
11.2023 - 11.2023
Generative AI For Everyone -
02.2025 - 02.2025
Skills
Good communication skills
Customer Relations
Sales expertise
Sales trends
Cash Handling
Problem-solving skills
Exceptional customer service
Timeline
Chalhoub University - Generative AI For Everyone ,
02.2025 - 02.2025
Chalhoub University - Basics Of Sign Language , Iminclusive Byte Size Course
01.2024 - 01.2024
Chalhoub University - Cyber Security Compliance Training ,
11.2023 - 11.2023
Chalhoub University - Flexible Workplace Elearning,
11.2023 - 11.2023
Chalhoub University - Anti Corruption ,
11.2023 - 11.2023
Chalhoub University - Human Rights ,
2023.Nov - 2023.Nov
Chalhoub University - Data Protection Awareness ,
11.2023 - 11.2023
Fashion Consultant - Chalhoub Group Swarovski
2023.11 - 2025.10
Customer Service Associate - DUOZOULU YAS MALL
2022.12 - 2023.10
HOME SCHOOLS - High School Diploma,
2021.08 - 2024.12
Customer Service Representative - IKEA
2015.07 - 2015.12
Etisalat Academy - Customer Service And Business English , Business
2008.06 - 2008.08