ATHRA ALZAABI
CUSTOMER SERVICE
ABU DHABI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
DUOZOULU YAS MALL
ABU DHABI
12.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
IKEA
ABU DHABI
07.2015 - 12.2015
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Customer Service And Business English - Business
Etisalat Academy
Dubai.UAE 06.2008 - 08.2008
High School Diploma -
HOME SCHOOLS
UAE 08.2021 - 12.2024
Skills
Good communication skills
undefinedTimeline
Customer Service Associate
DUOZOULU YAS MALL
12.2022 - Current
High School Diploma -
HOME SCHOOLS
08.2021 - 12.2024
Customer Service Representative
IKEA
07.2015 - 12.2015
Customer Service And Business English - Business
Etisalat Academy
06.2008 - 08.2008
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