Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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Atif Javaid

Dubai,UAE

Summary

Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

Personal Chauffeur And Operations supervisor

Wellcare Limousines
Dubai, UAE
10.2021 - Current
  • Drove vehicle with optimum speed to maintain high levels of safety and fuel efficiency.
  • Completed daily vehicle records, maintenance logs and activity reports to ensure vehicle usage activities complied with company policies.
  • Performed daily pre-and post-trip vehicle reviews, including testing of lights, brakes, horns, fuel and oil to ensure proper working order.
  • Offered door-to-door assistance to elderly or infirm passengers by safely loading, unloading and carrying luggage, wheelchairs etc.
  • Maintained zero accident record for more than 10 years, employing safe driving to deliver reliable road risk assessments according to weather and traffic reports.
  • Consistently exceeded client expectations by anticipating client diary changes, promptly adjusting driving schedules to minimise delays.
  • Carried out vehicle checks and organised repairs to achieve timely resolution.
  • Exceeded customer expectations by providing assistance with vehicle, travel and local area information.
  • Drove cars safely and legally between storage, pick-up and collection locations.
  • Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
  • Processed vehicle returns and recorded issues to enable relevant follow-up action.
  • Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
  • Prepared vehicles to high-quality standards for excellent customer satisfaction.
  • Verified and documented driver information to quickly complete booking transactions.
  • Coordinated inventory levels to meet customer demand, maximising company profits.
  • Handled high-volume vehicle reservations within target timeframes to achieve service KPIs.
  • Worked flexibly to cover varied branch opening hours and fill in during staff absences.
  • Valeted cars between customers to achieve excellent cleanliness and condition.
  • Recorded rental agreements with accurate customer information for reliable records.

Transport Manager

Amazon
Dubai, UAE
08.2020 - 07.2021
  • Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
  • Planned transport solutions for local clients.
  • Strategically planned delivery runs and routes to maximize available resources.
  • Approved and facilitated supply requisitions and replenishment for warehouse work stations.
  • Communicated and monitored clear individual performance objectives and service standards.
  • Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
  • Communicated with drivers to address accurate start times, load information and route issues.
  • Coordinated staff training and development opportunities to enhance job-specific skills.
  • Kept all company logs and records updated, recording daily details of work performed.

Operations and fleet Manager

White line Limousines LLC
Dubai, UAE
07.2017 - 03.2020
  • Registered and licensed vehicles, complying with all relevant regulations.
  • Analysed data and records to identify measures that reduced operating costs.
  • Generated reports on fleet expenses and performance for senior management.
  • Verified company compliance with government regulations on transportation industry.
  • Prepared and carried out periodic reviews of both internal and external suppliers.
  • Kept up to date with current industry trends to improve forecasting and scheduling of fleet and drivers.
  • Scheduled routine maintenance to maximise vehicle lifespans.
  • Created and managed fleet policies and procedures.
  • Monitored driving patterns of drivers using Limo anywhere software, addressing speeding and excessive application of brakes.
  • Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
  • Assisted in recruiting high-quality, reliable fleet drivers.
  • Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
  • Participated in recruitment, selection and induction of new drivers.
  • Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
  • Communicated and monitored clear individual performance objectives and service standards.
  • Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
  • Communicated with drivers to address accurate start times, load information and route issues.
  • Coordinated staff training and development opportunities to enhance job-specific skills.
  • Monitored warehouse operations to direct shipping, logistics and inventory control.
  • Built and maintained favourable partnerships with carriers and vendors.

Operations Team Leader

MGM Limousines and Car rentals
Dubai, UAE
06.2014 - 07.2017
  • Reconfigured daily operations in light of anticipated and unforeseen obstacles.
  • Produced monthly reports to update staff and management on challenges and successes.
  • Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
  • Forged strong relationships with stakeholders, communicating effectively and handling urgent requests.
  • Worked closely with management team to identify and mitigate potential operational risks.
  • Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations.
  • Processed vehicle returns and recorded issues to enable relevant follow-up action.
  • Advised customers on insurance and protection options to increase sales.
  • Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.

Operations Executive

Premier Limousines
Dubai, UAE
04.2012 - 04.2014
  • Answered calls promptly resolving or escalating issues to maintain client satisfaction.
  • Supported Operations Managers in contract negotiations and supplier liaison .
  • Developed timelines and critical paths for operational responsibilities related to events, ensuring clear financial and operational milestones were highlighted.
  • Disseminated and delivered complex information with clarity through various mediums including reports and presentations
  • Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.

Fleet Coordinator

Diamond lease (Al Habtoor used cars) Group
Dubai, UAE
03.2008 - 02.2011
  • Verified company compliance with government regulations on transportation industry.
  • Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
  • Generated reports on fleet expenses and performance for senior management.
  • Tracked and managed fleet accruals, daily spending and expenditure.
  • Employed winning negotiation skills to achieve best selling price and close deals.
  • Provided post-sales services to offer follow-up support and collect customer feedback.
  • Personalised customer service and tailored selling strategies to different customer types.
  • Engaged customers using up-to-date knowledge on product accessories, prices and key features.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Engaged prospective customers in natural conversation to build positive and trusted rapport.
  • Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Helped to set up showrooms and displays to wow visitors.

Education

Master of Arts - Arts

Pakistani school for higher education
09.2005 - 09.2007

Skills

  • Customer interaction and engagement
  • Roadside safety knowledge and driving risk assessments
  • Luggage assistance
  • White glove chauffeuring
  • Vehicle maintenance schedules
  • Wheelchair handling
  • Google maps navigation
  • Efficient route planning
  • Safety protocols
  • Daily pick-up records
  • Route optimization's
  • Local road knowledge
  • Cash handling
  • Customer sales support
  • Team management
  • Fleet management
  • Telephone skills
  • Administrative support
  • Outstanding customer service
  • Learning and development interventions
  • Confident communicator

Languages

English
Fluent
Arabic
Advanced
Urdu
Native
Punjabi
Advanced
Hindi
Fluent

Accomplishments

  • Supervised team of 100+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully delivered 25+ wedding events through effectively helping with providing vendors.

Timeline

Personal Chauffeur And Operations supervisor

Wellcare Limousines
10.2021 - Current

Transport Manager

Amazon
08.2020 - 07.2021

Operations and fleet Manager

White line Limousines LLC
07.2017 - 03.2020

Operations Team Leader

MGM Limousines and Car rentals
06.2014 - 07.2017

Operations Executive

Premier Limousines
04.2012 - 04.2014

Fleet Coordinator

Diamond lease (Al Habtoor used cars) Group
03.2008 - 02.2011

Master of Arts - Arts

Pakistani school for higher education
09.2005 - 09.2007

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Atif Javaid