Atif Shoukat Zaman

Assisting incoming and current Student in the branch for all queries and concerns. Turn customer inquiries into registration. Be knowledgeable about products and services, and able to understand the needs of each customer segments.

Assist with managing the classes of student and driving instructors including scheduling student classes for Light Vehicle, Heavy Bus, Heavy Truck, Forklift, Motorcycle and Shovel and ensure 100 percent vehicle and driving instructor utilization.

Making sure that the schedules of Driving Instructors are fully utilize without compromising employee satisfaction, client and financial satisfactions and managing and scheduling of RTA Exams such as Theory. Road Test, Parking Test and Direct Test for students.

Coordinate and collaborate with operations management and marketing team to ensure that service targets are met and help the team formulate and implement, via the operations management team, immediate action plans to address short-staffing and dentifying opportunities and suggesting way to improve efficiency of staffing and scheduling to management.

Responding to inquiries from potential and existing customers regarding the driving school's services, courses, fees, scheduling, and other related information.

Assisting customers with the registration and enrollment process, ensuring all required documentation is completed accurately.

Listening to and addressing customer concerns or complaints, aiming to resolve issues promptly and professionally. Handling payment transactions, ensuring accuracy, and providing receipts to customers.
Providing ongoing support to customers throughout their training period, answering questions, and offering guidance when needed.

Maintaining a professional and courteous attitude towards all customers, ensuring a positive and welcoming environment.

Seeking opportunities to improve customer service processes and suggesting ways to enhance the overall customer experience.

Overseeing salespeople, cashiers, shelf stockers, and other employees.

Keeping records of expenditure, sales figures, and employee performance.

Addressing customers' requests, comments, and complaints.

Provides a positive customer experience with fair, friendly, and courteous service.

Attends to customer complaints, inquiries, and suggestions.

Ensures that checkout procedures are strictly implemented.

• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.