Atithi Saini
Dubai
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
12
12
years of professional experience
Work History
SR. SALES EXECUTIVE AMC, AFTER MARKET SERVICE SUPP
ASSA ABLOY GLOBAL SOLUTIONS
11.2021 - Current
- Build and maintain strong relationships with existing clients, understanding their needs and ensuring satisfaction with services provided.
- Generate leads, identify potential clients, and develop new business opportunities for AMC services & Mobile Access Solutions.
- Prepare proposals, quotations, and contracts for AMC & Mobile Access services tailored to the specific requirements of clients.
- Negotiate terms, pricing, and contracts with clients to secure agreements for services, ensuring profitability and client satisfaction.
- Work towards achieving sales targets and revenue goals , through upselling, cross-selling, and renewals.
- Collaborate with service team to customize AMC packages to meet unique needs of clients, ensuring that services delivered align with client expectation.
- Prepare and maintain accurate sales reports, forecasts, and client databases, providing insights to management for decision-making.
- Gather feedback from clients regarding their experience with AMC services, and communicate this feedback to service team for continuous improvement.
- Monitored and managed payment processes closely in collaboration with finance department, ensuring timely collection of outstanding payments
SR. EXECUTIVE - OPERATIONS
ASSA ABLOY GLOBAL SOLUTIONS
12.2019 - 10.2021
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Supervise and manage the customer service team to ensure timely and effective resolution of customer inquiries, issues, and complaints related to access control products and services
- Develop and implement customer service policies, procedures, and standards to maintain high levels of customer satisfaction and retention.
- Oversee that customer orders are processed efficiently, with attention to detail and accuracy, and that any special requirements or customization requests are addressed appropriately.
- Coordinate with logistics partners and vendors to optimize shipping routes, minimize transit times, and reduce costs while maintaining service quality.
- Collaborate with cross-functional teams, including sales, installation, and technical support, to ensure seamless execution of access control projects from order placement to installation and commissioning.
OPERATIONS, ADMIN & HR EXECUTIVE
ASSA ABLOY GLOBAL SOLUTIONS
06.2017 - 11.2019
- Develop and implement operational policies and procedures to enhance efficiency and productivity.
- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Resolve operational issues and challenges in a timely and effective manner.
- Manage vendor relationships and negotiate contracts to secure favorable terms and pricing.
- Oversee administrative functions including office management, facilities maintenance, and procurement.
- Coordinate travel arrangements and accommodation for employees and executives.
- Organize and facilitate meetings, conferences, and special events.
- Implement and maintain electronic and physical filing systems to ensure easy retrieval of information.
- Assist in recruitment and selection processes, including job postings, resume screening, and interview scheduling.
- Coordinate training and development initiatives to enhance employee skills and capabilities.
SERVICE COORDINATOR
ASSA ABLOY GLOBAL SOLUTIONS
06.2016 - 10.2017
- Assessed customer needs and developed solutions to meet needs.
- Coordinate service requests and schedule appointments with field service technicians or engineers.
- Maintain accurate records of service activities, including work orders, service reports, and customer communications.
- Liaise with internal teams, including technical support, sales, and logistics, to ensure timely and efficient service delivery.
- Track and analyze service performance metrics, identifying trends and areas for improvement.
- Provide training and guidance to junior service coordinators or administrative staff as needed.
CABIN CREW
INDIGO AIRLINES
05.2014 - 01.2015
- Ensure safety and security of the passengers at all times.
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
CUSTOMER RELATIONSHIP EXECUTIVE
THE COLLECTIVE (ADITYA BIRLA GROUP)
06.2013 - 06.2014
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
- Investigated and resolved customer inquiries and complaints quickly.
FRONT OFFICE EXECUTIVE
ITC MAURYA (ITC HOTELS LTD.)
06.2012 - 06.2013
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Education
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT, BANGALORE
BANGALORE , INDIA 06.2012
Skills
- Negotiation expertise
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Organizational and time management abilities
- Attention to detail and accuracy in record-keeping
- Problem-solving and conflict resolution skills
- Ability to work effectively under pressure and meet deadlines
- Proficiency in computer software and systems for scheduling and record management
- Adaptability and flexibility in dynamic work environment
- Team player with collaborative mindset
- Knowledge of relevant industry regulations and standards (if applicable)
Accomplishments
- Awarded Best Employee for Excellence in Restructuring Service Department.
- Awarded Best Employee for creating departmental SOP’s verified by internal auditors.
- Completed certification courses in Lean Six Sigma.
- Completed training in PMP (Project Management Professional)
- Significantly grew mobile access business by 40% in the UAE & Oman region(2023)
Languages
English
Hindi
Punjabi
Timeline
SR. SALES EXECUTIVE AMC, AFTER MARKET SERVICE SUPP
ASSA ABLOY GLOBAL SOLUTIONS
11.2021 - Current
SR. EXECUTIVE - OPERATIONS
ASSA ABLOY GLOBAL SOLUTIONS
12.2019 - 10.2021
OPERATIONS, ADMIN & HR EXECUTIVE
ASSA ABLOY GLOBAL SOLUTIONS
06.2017 - 11.2019
SERVICE COORDINATOR
ASSA ABLOY GLOBAL SOLUTIONS
06.2016 - 10.2017
CABIN CREW
INDIGO AIRLINES
05.2014 - 01.2015
CUSTOMER RELATIONSHIP EXECUTIVE
THE COLLECTIVE (ADITYA BIRLA GROUP)
06.2013 - 06.2014
FRONT OFFICE EXECUTIVE
ITC MAURYA (ITC HOTELS LTD.)
06.2012 - 06.2013
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT, BANGALORE
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