Santhosh Bajanemane

Led the functional, technical, and integration design for implementing unified Customer Relationship Management platform (Salesforce) for major telecommunications enterprise

• Conducted comprehensive requirements gathering and functional design for 'Lead to Cash' business processes using Salesforce and Vlocity capabilities
• Collaborated with multiple Agile teams across various locations during COVID-19 pandemic, facilitating remote client engagements and workshops
• Led two technical squads in backlog refinement and conducted training sessions for client staff, ensuring alignment with user acceptance activities
• Designed application integration for Salesforce Lightning with MuleSoft and legacy systems, translating business needs into effective APIs
• Developed customer journey mappings, user stories, and transformed business process models to enhance automation and service delivery.
• Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
• Increased team productivity through effective communication, collaboration, and resource management strategies.
• Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
• Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
• Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
• Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
• Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
• Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
• Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
• Evaluated vendor proposals for new technology implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
• Improved data-driven decision-making by developing comprehensive reporting tools and dashboards for key performance indicators.
• Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
• Implemented process improvements that resulted in significant time savings for various departments across the organization.
• Researched competitors to build report of rising trends in [Type] markets.
• Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
• Worked one-on-one with clients to improve [Type] specifications.
• Assisted [Type] departments and [Type] staff to improve client satisfaction.
• Exercised critical thinking to resolve [Type] error in [Type] reports.
• Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
• Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
• Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.
• Reduced operational costs by conducting in-depth financial analyses and implementing cost-saving measures.
• Enhanced project efficiency by streamlining business processes and implementing best practices.
• Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Implemented business intelligence solutions to increase operational efficiency.
• Deployed predictive analytics models to forecast future trends.
• Created data models to support decision-making processes.
• Generated standard and custom reports to provide insights into business performance.
• Collaborated with stakeholders to identify business needs and data sources.
• Provided technical support for troubleshooting analytics and reporting issues.
• Identified patterns and trends in large data sets and provided actionable insights.
• Developed and implemented data governance policies and procedures.
• Utilized data visualization techniques to present and explain complex data sets.
• Designed and developed data pipelines to acquire, clean and process data.
• Optimized data access and storage to improve performance of analytics systems.
• Created dashboards to monitor and track key performance indicators.
• Assisted with creating data cubes and OLAP models to improve data analysis.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Developed and maintained data warehouses and data marts to support business operations.
• Generated ad-hoc reports to evaluate specific business requirements.
• Developed data mining algorithms to identify and classify patterns in data.

• Developed comprehensive Project Management Plans for major/minor initiatives scheduled for delivery in FY24-25
• Designed and created Software Project Management Plans to ensure the sustainment of the Battle Management System software product under the LAND Division
• Established the Project Management Office for the Capability Acquisition 33 program within the LAND Division
• Currently, leading flawlessly the development of Cyber Security Management and Software Support Plans for various software products managed by the LAND Division
• Also, currently effectively managing software suppliers for the Battle Management System, including Systematic, Microsoft, and RedHat.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large projects.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Negotiated and managed third-party contracts related to project deliverables.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Coordinated material procurement and required services for projects within budget requirements.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Managed projects from procurement to commission.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
• Streamlined project initiation processes, enabling quicker transition from planning to execution.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Developed and implemented project plans and budgets to ensure successful execution.
• Analyzed project performance data to identify areas of improvement.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.
• Facilitated workshops to collect project requirements and user feedback.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Recruited and oversaw personnel to achieve performance and quality targets.

• Successfully led the functional, technical, and integration designs for migrating a portfolio of legacy Enterprise Integration Applications to AWS Cloud
• Spearheaded strategic portfolio planning activities using Agile Scrum processes to decommission legacy applications and transition to AWS, Azure, and GCP
• Enabled program increments and sprint planning to align with Telstra’s strategic objectives in legacy decommissioning and cloud migration
• Oversaw capacity planning and sizing for DevOps teams, collaborating with vendors to onboard new talent
• Developed detailed project plans and roadmaps in JIRA, managing initiatives, capabilities, epics, and stories to align with strategic objectives
• Gathered business requirements from product owners and managed the product backlog for service ordering processes across CRMs and B2B microservices in AWS.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Built teams to address project goals and objectives for multiple projects.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Implemented risk management strategies to mitigate potential barriers to project success.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Improved program efficiency by streamlining processes and implementing time-saving solutions.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Participated in pilot tests and revised programs based on feedback and results.
• Championed best practices in project management, fostering a culture of continuous improvement.
• Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Interacted with customers and clients to identify business needs and requirements.
• Increased customer satisfaction through effective communication of program goals and expectations.
• Coached team members on professional development opportunities, contributing to improved overall performance.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
• Participated in vendor selection and management process for program initiatives.
• Coached team members on productivity strategies to accomplish challenging goals.
• Delivered high-quality results by setting performance metrics and monitoring progress against targets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Leveraged project management processes and tools to define and execute projects.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Researched industry best practices in support of training development and program content.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
• Devised creative solutions to critical customer and user needs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established team priorities, maintained schedules and monitored performance.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Managed senior-level personnel working in marketing and sales capacities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated strong partnerships with external stakeholders such as vendors or consultants, ensuring seamless integration into existing workflows when necessary.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Contributed to organizational growth by consistently delivering high-quality work as a Scrum Lead, showcasing expertise and dedication to project success.
• Managed risks proactively by closely monitoring sprint progress and addressing potential issues early on.
• Facilitated cross-functional collaboration for optimized project outcomes, fostering strong relationships among team members.
• Resolved impediments efficiently to maintain steady progress toward sprint goals, ensuring timely completion of tasks.
• Empowered team members by encouraging autonomy and self-organization, fostering a positive work environment conducive to innovation and growth.
• Developed comprehensive product roadmaps to guide project planning and align with business objectives.
• Collaborated with Product Owners to refine user stories and acceptance criteria, driving successful implementation of features.
• Streamlined project delivery through efficient backlog management and prioritization.
• Coordinated release planning activities to align with overarching organizational goals and timelines.
• Led daily stand-up meetings to maintain clear communication channels and ensure alignment on priorities and expectations.
• Increased stakeholder satisfaction by consistently delivering high-quality products on time and within budget.
• Enhanced team productivity by implementing effective Scrum methodologies and processes.
• Championed Agile practices within the organization, promoting the adoption of Scrum frameworks across multiple departments.
• Conducted retrospective meetings to identify areas of improvement, leading to more effective future sprints.
• Maintained up-to-date knowledge on industry best practices through ongoing professional development opportunities.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Optimized resource allocation for maximum value delivery, balancing workload among team members effectively.
• Led sprint reviews and planning meetings to promote full team engagement.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Streamlined and optimized workflow and communication by implementing Agile frameworks.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Evangelized Agile as strategic asset of culture and business value.
• Worked to provide continuous improvement for product development lifecycle.
• Wrote, updated and maintained project documentation.
• Monitored and tracked project progress to support timely completion.
• Communicated project updates to stakeholders at all levels.
• Partnered with project team members to identify and quickly address problems.
• Managed various IT projects to meet deadlines and customer requirements.
• Established and enforced project timelines and deadlines.
• Resolved staff conflicts and identified potential areas of improvement.
• Led cross-functional teams to successfully complete IT projects.
• Generated reports for IT project progress and performance.
• Coordinated with external vendors to deliver IT project components.
• Implemented best practices to drive quality IT project delivery.
• Created and implemented contingency plans to address potential risks.
• Trained personnel on use of IT tools and applications.
• Identified and implemented cost-saving measures in IT projects.
• Developed and introduced IT strategies to improve operational efficiency.
• Conducted quality assurance to verify accuracy of data used in IT projects.
• Devised test plans to validate accuracy of IT projects.

• Successfully managed the daily operations for Enterprise Integration, B2B services, Business Intelligence, and Business Process Management applications
• Strongly led migration of over 100 IT systems and 50+ business services to Telstra’s private cloud & AWS platforms
• Directed project management activities for 10+ continuous improvement projects aimed at enhancing application performance and availability
• Managed a team of 12 with a $15 million budget for managed and professional services
• Effectively functioned as Scrum Master for digital programs, facilitating the delivery of Minimum Viable Services for IT reliability and resilience initiatives
• Drove organizational changes from CIO to Scrum team levels within the Telstra Operations department, enhancing operational efficiency
• Played a key role in integrating complex contractual agreements between Telstra and NBN Co., focusing on OPEX reduction and brand reputation enhancement.