Atul Singh

Installing, Configuring MPS software like MyQ and paper cut,have very good experience on remote tools like KMnet admin, KM net viewer. Integrating the software according to customer network & requirements.

Acting as a single point of contact for all printing, copying and scanning related issues for the key clients and managing 100 machines actively. Installing, configuring and troubleshooting of RISO, EPSON, KYOCERA, TOSHIBA, XEROX, CANON Copiers, Printers, Scanners and Multi-Function Devices (MFD).

Communicate the complex technical issues and solutions to co-workers and to upper management to drive the issue to the solution. Configure advanced scanning such as scan to SMB, scan to FTP, and scan to mail. Troubleshooting of all the problems related to network and MPS as well as hardware issues. Supporting the team on all networking & MPS issues and reporting directly to regional Service manager. Installing,configuring TOSHIBA Copiers, Printers, Scanners and Multi-Function Devices (MFD) in different Network environments. Installing and configuring KYOCERA plotters. Trouble Shooting the problem Related mechanical and networking in different 16CPM TO 80 CPM (mono) and 25 CPM TO 75CPM(color)etc. Conducting Meetings and daily Tracking Engineers Productivity and Inventory.Installation and Troubleshooting the problem Related mechanical and fiery in Konica Minolta (mono and color) Production Printers.Installation and Trouble shooting for the Duplo digital duplicator. Installation and Trouble shooting of Duplo cutter/creaser /slitter

Providing the service support for Canon MFPs, network printers, scanner, and fax system in given machine cluster.Providing service support through channel partners in out locations.Maintaining the consumables business for Canon and Bradma products through direct and channel supports.Maintaining the service contract (AMC/TG) business for the related cluster. Providing the service support for Bradma banking products like note counting machine, MICR, Note bundling machine, note shorting machine etc.Organizing and conducting the training program for channel partners and colleagues.Providing technical solution for escalated calls.

Providing the service support for Canon MFPs, network printers, scanner, and fax system in given machine cluster.Providing service support for Siemens EPABX Hi-Path series .Maintaining the consumables business for Canon products through direct support.Maintaining the service contract (AMC/TG) business for the related cluster.