Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
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Atul Singh

Atul Singh

Gorakhpur,India

Summary

Experienced Payment Processing Support Specialist with over six years of expertise in resolving complex payment issues, API troubleshooting, and ensuring compliance with financial regulations. Proven ability to deliver exceptional customer service and operational excellence within diverse, multicultural environments. Seeking opportunities in Dubai's dynamic fintech landscape to leverage technical skills and cross-cultural adaptability.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Senior Operations Associate

WNS (Stripe)
Gurgaon, India
06.2024 - Current
  • Expertly resolved complex payment transaction issues, achieving a 98% resolution rate within SLA.
  • Guided clients on PCI compliance and security best practices to safeguard sensitive data.
  • Proactively identified and escalated specialized cases, reducing resolution time by 30%.

Personal Banker

Barclays Global Service Centre
Noida, India
01.2023 - 03.2024
  • Assisted 100+ customers daily with account management, transaction details, and digital banking tools.
  • Enhanced digital adoption by empowering customers through step-by-step guidance on online platforms.
  • Achieved a 90% first-contact resolution rate, ensuring high customer satisfaction.

Senior Process Associate

Accenture Solutions
Gurgaon, India
07.2022 - 01.2023
  • Resolved technical issues related to Verizon services, ensuring seamless customer experiences.
  • Educated customers on product features, resulting in a 20% increase in service usage.
  • Successfully managed account-related queries, maintaining a 95% customer retention rate.

Senior Representative, Operations

Concentrix Daksh Services India
Gurgaon, India
08.2018 - 07.2022
  • Provided end-to-end order management and troubleshooting for global clients.
  • Delivered clear, empathetic communication, ensuring a 92% customer satisfaction score.
  • Coordinated escalations effectively, improving resolution time for complex cases by 15%.

Education

Bachelor of Arts - Sociology

Maharishi Mahesh Yogi Vedic Vishwavidyalaya
India
08.2021 - 03.2024

Diploma - Mechanical Engineering

Apollo Institute of Technology
India
07.2014 - 08.2017

High School Diploma - Science

Springdales Inter College
India
06.2010 - 08.2012

Skills

  • Payment Processing & API Integration
  • Operational Excellence & Compliance
  • Customer Service & Technical Support
  • Problem-Solving & Escalation Management
  • Multicultural Team Collaboration

Certification

Course on Computer Concepts (CCC) – Government of India

Accomplishments

  • Customer Satisfaction Champion,
    2023, Barclays.

Languages

English
Fluent
Hindi
Native

Affiliations

  • Passionate about exploring automotive trends and advancements.
  • Enthusiastic about discovering new cultures and broadening perspectives through travel.

Timeline

Senior Operations Associate

WNS (Stripe)
06.2024 - Current

Personal Banker

Barclays Global Service Centre
01.2023 - 03.2024

Senior Process Associate

Accenture Solutions
07.2022 - 01.2023

Bachelor of Arts - Sociology

Maharishi Mahesh Yogi Vedic Vishwavidyalaya
08.2021 - 03.2024

Senior Representative, Operations

Concentrix Daksh Services India
08.2018 - 07.2022

Diploma - Mechanical Engineering

Apollo Institute of Technology
07.2014 - 08.2017

High School Diploma - Science

Springdales Inter College
06.2010 - 08.2012

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Atul Singh