Aubrey Pedrera
Accounts And Admin Assistant
Abu Dhabi
Summary
A mid-level in the field of Sales, Customer Service, Hospitality and Accounts Administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I work effectively in a team or independent environment. I am currently looking for a better opportunity in a well-established organization to enhance my knowledge and skills, with career growth. I’m a quick learner and I will be at my best if given a chance to work with your company.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
16
16
Certifications
Work History
Accounts and Administrative Assistant
HYDRO Professional Resources/HPR Subsea Services
Abu Dhabi
06.2019 - 07.2022
- Preparing and uploading Invoices to client Portal
- Organizing and updating folder files in the system
- Answering and transferring phone calls and taking messages
- Typing, photocopying, faxing, scanning.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Data entry to spread sheet and filing track of records in the system: e.g., crew timesheet, expense claim and Invoices, including Invoices of suppliers and clients and employees expense claims
- Responsible in checking invoices before sending to clients for payment
- Preparing end of service for personnel working in NPCC client and upload in their system portal for approval.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Managed relational database to store information for reference, reporting and analysis.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Customer Service / Server / Cashier
Vibes Burger
Abu Dhabi
05.2017 - 05.2019
- Provides excellent customer service
- Responsible in payment transaction using cash registers/POS - Collecting payments through cash or credit and issue receipts
- Maintain hygienic, clean and tidy working area at all times
- Handling customer complaints or questions regarding services, menu and prices
- Responsible in checking supplies inventory
- Knowledge of the menu, with the ability to make suggestions
- Engage with customers in a friendly manner
- Taking orders accurately and with a positive attitude
- Responsible in preparing sales report in weekly and monthly basis
- Cooperate and communicate with all staff and assist them if necessary
- Ensure to comply to all relevant health department rules/regulations and customer service guidelines.
Pharmacist Associate
Al Karam Pharmacy
Abu Dhabi
01.2014
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Implemented security protocols to protect patient data.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Managed pharmaceutical supply procurement and management processes.
- Maintained appropriate drug records and completed reports as necessary.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Checked medication bottles for proper labeling before allocating to patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
Florist / Banquet Server
Abu Dhabi
12.2014 - 04.2017
- Taking inventory of all medication and pharmaceutical supplies
- Ensures that work areas are organized and clean
- Restocking shelves with medications and other pharmaceutical supplies
- Processing sales transactions for medications and other pharmaceutical supplies in cash register
- Assisting customers accordingly and directing all questions relating to prescriptions, health matters or medications to the Pharmacist
- Answering phone calls and taking messages
- Checking for expired medications and notify Pharmacist when stock is low, and assisting in packaging, assemble and labeling medicines
- Preparing insurance claim forms.
Florist
Abu Dhabi
08.2012 - 11.2014
- Taking phone calls about flower order status, delivery schedules and special delivery instructions
- Maintaining inventory of flowers, supplies, and other materials needs for arrangements
- Consulting with clients regarding flower choices, colors, and other details to ensure satisfaction with finished product
- Flower arrangement for weddings, birthdays, anniversaries, and other occasions
- Banquet Server (Wedding & Special Occasions) - Greeting guests as they enter a venue and helping them to find their seats
- Assisting with event preparation, set up, and closing, including setting up and packing away tables, table cloths and buffets
- Serving and circulating food during the event
- Housekeeping - Cleaning in homes and offices with proper chemicals and equipment
- Sweeping, mopping, vacuuming floors, dusting working area, furniture, and sanitizing room, bathroom, kitchen and other areas.
Cashier/Waitress
The Metro Card Club
Davao City
07.2010 - 06.2012
- Greeting customers with enthusiasm
- Collecting payments through cash or credit and issue receipts in cash register
- Maintain hygienic, clean and tidy working area at all times
- Taking orders accurately and with a positive attitude.
Sales Associate
SM City Davao, Wow Magic Sing
Davao City
07.2008 - 06.2010
- Provides assistance & outstanding customer service to customers
- Assist in inventory in receiving and stocking of products
- Processing payments through cash, debit/credit cards and vouchers.
Service Crew
Zakoya Japanese Restaurant
Davao City
07.2006 - 06.2008
- Welcomes customers when they arrive at the restaurant
- Taking orders and introduce new and seasonal menu
- Preparing drinks and serve to customers
- Ensure that customers are satisfied with their meals
- Knowledge of the menu, with the ability to make suggestions
- Prepares cheque and collecting payment through cash or credit and issue receipts in cash register
Education
QuickBooks Accounting Software -
Development Academy for Training and Science Center
04.2020 - 05.2020
Diploma - Human Resources Professional
Development Academy for Training and Science Center
09.2019 - 01.2020
Accounting Professional Diploma - undefined
Development Academy for Training and Science Center
04.2019 - 07.2019
Bachelor of Science - Computer Engineering
University of Mindanao
06.2000 - 03.2001
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San Juan National High School
06.1995 - 03.2000
Skills
Computer Literate (Microsoft office)
T-Panel System database
Photo editorOTHER SKILLSInterpersonal and communication skills(verbal, listening and written)Attention to detail and customer focusCan work under pressure and can performMultiple tasksQuick learner and open to new concepts inLearning new thingsCustomer service skillsResourceful team player who excels at buildingTrusting relationships with customers andColleaguesHandles and resolves complaintsCertification
HR & Admin Level 2
Timeline
QuickBooks Accounting Software -
Development Academy for Training and Science Center
04.2020 - 05.2020
Diploma - Human Resources Professional
Development Academy for Training and Science Center
09.2019 - 01.2020
Accounts and Administrative Assistant
HYDRO Professional Resources/HPR Subsea Services
06.2019 - 07.2022
Accounting Professional Diploma - undefined
Development Academy for Training and Science Center
04.2019 - 07.2019
Customer Service / Server / Cashier
Vibes Burger
05.2017 - 05.2019
Florist / Banquet Server
12.2014 - 04.2017
Pharmacist Associate
Al Karam Pharmacy
01.2014
Florist
Abu Dhabi
08.2012 - 11.2014
Cashier/Waitress
The Metro Card Club
07.2010 - 06.2012
Sales Associate
SM City Davao, Wow Magic Sing
07.2008 - 06.2010
Service Crew
Zakoya Japanese Restaurant
07.2006 - 06.2008
Bachelor of Science - Computer Engineering
University of Mindanao
06.2000 - 03.2001
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San Juan National High School
06.1995 - 03.2000