Hi, I’m
AUDREY TIRAP KALCHINOSKA
Director Of Sales And Operations
Dubai
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Goal-oriented manager with distinguished experience in 3 industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
years of professional experience
8
years of post-secondary education
Work History
Chateaux Middle East Furniture LLCDubai
Managing Director
09.2022 - Current
Job overview
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Ambar Garden Furniture LLCDubai
Regional Director of Sales and Operations
01.2015 - 09.2022
Job overview
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Utilized cross-functional strategies between 5 divisions to systematize Outdoor and indoor furniture sales increase.
- Coordinated meetings and logistics for national sales meetings, directed and supervised 24-member team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Utilized cross-functional strategies between 5 divisions to systematize Furniture design manufacturing and complementary services i.e. upholstery works and repairs.
Al Bandary Hotel ManagementDoha
Guest Relations Supervisor
02.2011 - 12.2014
Job overview
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Remained available 10 hours daily to respond to guest needs, complaints or inquiries.
- Surveyed guests to check for areas in need of improvement.
- Enhanced response and resolution systems to meet changing demands.
- Coached and developed associates to improve soft skills and recovery techniques.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
United States International UniversityNairobi
Research Assistant
05.2007 - 08.2011
Job overview
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Developed research protocols and procedures to produce accurate results.
- Collected research data through experimentation, surveys and leading focus groups of up to 100 participants per day.
- Maintained up-to-date records of research activities and results for future reference.
Bridge International AcademiesNairobi
Content Development Specialist
01.2009 - 01.2011
Job overview
- Strengthened content through proofreading and editing.
- Developed original content using social listening and independent sources.
- Applied current editing and photography tools to tell great stories.
- Develop original content through social listening and independent sources.
- Identified target audiences to analyze characteristics, behaviour and media habits.
- Conducted online research to obtain relevant information and materials.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Researched and wrote up to 7 news stories, articles and reviews for online publications per week.
- Strengthened content through proofreading and editing
Education
UBISSwitzerland
Ph.D. from Business Administration And Management
06.2022 - Current
Heriot Watt UniversityDubai
Master of Science from Business Psychology
01.2015 - 09.2017
United States International UniversityNairobi
Bachelor of Science from Hospitality Planning And Development
05.2007 - 08.2011
Skills
Systems and software programs
B to B sales
Coaching and mentoring
Database Management
Trained in consumer marketing
Strategic planning
Sales processes
Analytical problem solver
Sales Reporting
New Business Development
Review of contracts
Accomplishments
- Successfully establishing business relationships with vendors and key stakeholders through competitive negotiations including procurement, ratification, and management of various trade specialists and sub-contractors.
- Leveraging ATL and BTL strategies to reinforce branding initiatives resulting in doubling brand visibility and tripling the volume of sales revenue.
- Driving exponential growth in revenues and gross margins through leadership, best practices, execution strategies, training, and growing the sales team.
- Amplifying online sales by >35% using SM platforms and improving product quality and quantity to lower warranty and re-design costs by >30%.
- Capitalizing on my membership at Business Networking International (BNI) to generate referral sales, and network with industry leaders.
- Creating agile teams capable of thriving in volatile economic environments, as well as integrating optimal processes and systems to achieve operational excellence.
- Implementing cost-cutting initiatives such as unnecessary product elimination at warehouses and streamlining workflows to reduce bottlenecks and redundancies.
- Actively soliciting customer feedback and resolving all customer complaints within policy timelines resulting in an increase in customer satisfaction from 50% to 100% within a year. (2016-2017)
- Ensuring 100% compliance with annual regulatory requirements by scheduling regular audits to review policies and procedures against requirements, and making necessary amendments as required.
- Reducing overhead costs by 40%, and providing services within allocated project budgets and timelines.
- Applying process control initiatives to decrease project gaps by training staff on best practices, as well as monitoring performance for continuous improvement.
Affiliations
- Rotary International
- Business Networking International
- Strategic Business Connect
- Heriot-Watt Alumni
- USIU Alumni
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Managing Director
Chateaux Middle East Furniture LLC
09.2022 - Current
UBIS
Ph.D. from Business Administration And Management
06.2022 - Current
Regional Director of Sales and Operations
Ambar Garden Furniture LLC
01.2015 - 09.2022
Heriot Watt University
Master of Science from Business Psychology
01.2015 - 09.2017
Guest Relations Supervisor
Al Bandary Hotel Management
02.2011 - 12.2014
Content Development Specialist
Bridge International Academies
01.2009 - 01.2011
Research Assistant
United States International University
05.2007 - 08.2011
United States International University
Bachelor of Science from Hospitality Planning And Development
05.2007 - 08.2011