AUGUSTIN PAUL GRACIOUS V
Logistics and Operations Professional
Dubai
Summary
Motivated and resourceful logistics and operations professional with over 7 years of progressive experience in supply chain coordination, warehouse operations, and team leadership. Proven track record in managing operations across automotive, e-commerce, healthcare, and retail sectors. Adept at streamlining processes, leading cross-functional teams, and ensuring timely service delivery. Committed to client satisfaction and operational excellence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Team Leader
Hellmann Worldwide Logistics
04.2022 - Current
- Spearheaded warehouse operations across multiple verticals (automotive, e-commerce, healthcare, retail) adapting strategies to meet sector-specific KPIs.
- Designed and implemented optimized layout and material flow strategies for high-volume operations, reducing order cycle times by up to 20%.
- Trained and supervised staff across departments, promoting a performance-driven culture and reducing employee turnover.
- Monitored and analyzed warehouse data using WMS tools to ensure accurate stock levels and inventory turnover rates.
- Ensured compliance with international safety and quality standards, especially in sensitive sectors like healthcare logistics.
- Played a key role in onboarding new clients by coordinating with sales and operations teams to establish seamless startup transitions.
- Liaised with cross-functional teams including transportation, procurement, and customer service to improve delivery reliability.
- Managed shift planning, resource allocation, and daily operational briefings to ensure team alignment with productivity targets.
- Implemented a 5S methodology to maintain high levels of organization and workplace efficiency.
Team Leader
Supr Infotech Solution
10.2020 - 02.2022
- Oversaw end-to-end last-mile delivery operations for a major B2C logistics firm, handling 1000+ shipments daily.
- Managed teams of delivery executives, sorters, and supervisors to ensure timely fulfillment of orders.
- Created and monitored operational dashboards to track daily delivery metrics and reduce delay incidents.
- Conducted performance reviews and real-time route planning to optimize delivery coverage.
- Coordinated escalation handling for delayed or failed deliveries, ensuring customer satisfaction through quick resolution.
- Prepared comprehensive reports for senior management on TAT performance and operational bottlenecks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Pit-stop Executive
Rivigo Logistics
02.2020 - 10.2020
- Controlled nationwide fleet allocation, scheduling and compliance for 100+ vehicles across India.
- Ensured zero-delays through real-time vehicle tracking and proactive coordination with service teams and dispatch managers.
- Conducted regular audits on vehicle documentation and maintenance to reduce legal and operational risks.
- Addressed emergency breakdowns and accidents by initiating quick-response protocols and alternate vehicle planning.
- Developed weekly reports for fleet performance analysis and shared insights with the national logistics team.
Operations Associate
Rivigo Logistics
08.2018 - 02.2020
- Coordinated daily warehouse inbound and outbound operations to meet tight client timelines.
- Served as a key point of contact for client pickups, ensuring SLA commitments were consistently met.
- Introduced a simplified tracking sheet for dispatch monitoring that reduced misroutes by 30%.
- Maintained client relationships through regular feedback loops and service quality improvements.
- Supported cycle counts and monthly inventory audits to reduce shrinkage and improve accuracy.
- Collaborated with the IT and product teams to enhance logistics software usability for on-ground staff.
Education
BBA - Integrated Multimodal Logistics Management
St. Britto's College
01.2015 - 01.2018
HSC - Mathematics
Pius XI H.S. School
01.2014 - 01.2015
SSLC - Mathematics
Pius XI H.S. School
01.2012 - 01.2013
Skills
- Microsoft Office Suite
- Windows OS
- SEO Basics
- Social Media Analytics
- Website Troubleshooting
- Team supervision
- Teamwork and collaboration
- Work planning
- Team motivation
Awards
- Face of the Month, Cake World, 2017
- Best Performance, Cake World, 2018
- Super OA Award, Rivigo, 2018
Disclaimer
I, Augustin Paul Gracious V, hereby declare that the information provided is true and correct to the best of my knowledge and belief.
Timeline
Team Leader
Hellmann Worldwide Logistics
04.2022 - Current
Team Leader
Supr Infotech Solution
10.2020 - 02.2022
Pit-stop Executive
Rivigo Logistics
02.2020 - 10.2020
Operations Associate
Rivigo Logistics
08.2018 - 02.2020
BBA - Integrated Multimodal Logistics Management
St. Britto's College
01.2015 - 01.2018
HSC - Mathematics
Pius XI H.S. School
01.2014 - 01.2015
SSLC - Mathematics
Pius XI H.S. School
01.2012 - 01.2013
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