AUNG KHIN MOE
Abu Dhabi
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Crowne Plaza Hotel
10.2023 - Current
- Established IHG brand standard, local policies and procedures, ensuring accuracy with guest information and preferences- welcoming guests, check-in /out process promptly, engage the guests in a friendly conversation while maintaining professionalism
- Handling and resolving guests' complaints
- Ensure all City Ledger folios have proper supporting documents attached LPO, address hotel guests' payments-both cash and credit transitions-using hotels' operation system (OPERA)
- Direct billings settlements at night shift after the night run
- Conduct group bookings for conferences, restaurants and accommodation
- Handling telephone calls, accountable for ensuring VIPs status and arranged for amenities with concerned departments, day to day administrative requirements
- Ensuring customer satisfaction by scheduling and other activities
- Overseeing front desk duties and making sure guests' payment cash and credit transition
Guest Service Agent/ Telephone Operator
Corniche Hotel Sharjah 5
01.2022 - 01.2023
- Responsible for customer service at front desk - welcoming guests, check-in and check-out process
- Handling and resolving guests' complaints
- Address hotel guests' payments - both cash and credit cards - using hotels' operation system (OPERA), updating in VICUS, Tourism and CID process for guests' profiles
- Conduct group bookings for conferences, restaurants and accommodation
- Handling telephone calls, accountable for ensuring front office operational process and day to day administrative requirements
- Ensuring customer satisfaction by scheduling and other activities
- Overseeing front desk duties and making sure guests' payment cash and credit transition, all pending tasks during the night shift
Shop Supervisor
Grasshopper Adventures Asia's Best Bike Tour
01.2018 - 01.2021
- Operational and administrative tasks for mountain bike tours in region
- Performed a station Manager Role and Organize daily operations: tours preparation and coordination with guides and suppliers
- Manage online and cooperate reservations, answer customer enquiries by mail, by phone or in person
- Manage daily cash or credit statements and assure customer satisfaction
Reservations Manager
Viewpoint Ecolodge
01.2015 - 01.2018
- Responsible for daily Rooms and meal Reservations, Room Assignment, relationship with inbound travel agencies, handle to online bookings platform
- Supervision to Receptionists, Bellboy, SPA, Transportation, Recreation and Activities, Handling Guest Complaint
- Cash flow
- Responsibility as a Duty Manager by rotation, Reported to General Manager
Receptionist/ Reservations Assistant
Inle Inn
01.2012 - 01.2015
- Performed and assisted for Reservations, Check- In, Check- Out, Cashier, Telephone Operator, Taking Message, Night Audit, Handling Guest Complaint, Transportation, Air-ticketing and reconfirmation, Assistance to Bell service
- Report to Front Office Manager
- Ensuring the respective areas are presentable for the guests
Education
Bachelor of Arts - Geography
Pathein University
Pathein, Ayeyarwaddy Division, MyanmarProfessional Executive Diploma -
Hospitality Sales and Event Management
01.2020
Skills
- Excellent Communication skills
- Quality Customer Service
- Sales and Reservations
- Teamwork & Collaboration
- Effective customer upselling
- Work Ethic and Administration
- Strong problem-solving skills
- Able to work under pressure
Languages
English
Burmese
Personal Information
- Passport Number: ME956128
- Date of Birth: 03/24/96
- Nationality: Myanmar
- Marital Status: Single
- Visa Status: Employment
Timeline
Guest Service Agent
Crowne Plaza Hotel
10.2023 - Current
Guest Service Agent/ Telephone Operator
Corniche Hotel Sharjah 5
01.2022 - 01.2023
Shop Supervisor
Grasshopper Adventures Asia's Best Bike Tour
01.2018 - 01.2021
Reservations Manager
Viewpoint Ecolodge
01.2015 - 01.2018
Receptionist/ Reservations Assistant
Inle Inn
01.2012 - 01.2015
Professional Executive Diploma -
Hospitality Sales and Event Management
Bachelor of Arts - Geography
Pathein University
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