Opera system
Aung Thet Paing
Dubai
Summary
Experienced professional with 8 years in the hospitality industry, specializing in food & beverage operations, dining settings management, customer satisfaction, and hotel assortment and housekeeping oversight. Recognized for high stamina and dedication to delivering exceptional service, committed to upholding the highest standards of hospitality excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Waiter (Part Time)
Haidilao Huoguo Hot Pot
02.2025 - Current
- Company Overview: (Haidilao Huoguo is a global restaurant chain that creates happy hot pot time and spreading healthy hot pot culture to foodies all over the world through their products and innovative services while upholding the highest standards for our customers.) https://www.superbhinternational.com/
- Warmly welcome guests upon arrival, escort them to their tables.
- Provide them with menus and recommend special menus of the day.
- Accurately take food and beverage orders from guests.
- Work closely with kitchen staffs, bartenders, and other waitstaff to ensure dietary needs are communicated.
- Promptly deliver orders to guests, ensuring that the presentation meets the restaurant’s standards.
- Suggest additional items such as appetizers, desserts, or specialty drinks.
- Operate cash register to receive payments accurately and efficiently.
- Keep the dining area clean and organized, including wiping down counters and tables.
- Always keep clean, neat and tidy look.
HSK Supervisor
Armani Hotel Dubai
12.2020 - 01.2025
- Company Overview: (Armani Hotel Dubai exclusively occupies eleven floors of the iconic Burj Khalifa embodying the essence of pure elegance and sophisticated comfort for its guests to enjoy exclusive access to The Dubai Mall.) https://www.armanihotels.com/en/hotels/armani-hotel-dubai/
- Responsible for overseeing the day-to-day operations of the housekeeping staffs.
- Records staff attendance, room status, and daily activity reports.
- Assign duties and schedule staff shifts to ensure efficient operation.
- Inspect guest rooms, public areas, and back-of-house areas for cleanliness and standards adherence.
- Train new housekeeping staffs and provide weekly coaching and performance feedback.
- Address and resolve guest complaints promptly and professionally.
- Monitor inventory levels of cleaning supplies and linens; place orders as needed.
- Collaborate with other departments (e.g., FO, Engineering) to meet guest needs.
F&B Waiter
UPTOWN HOTEL MYANMAR
01.2019 - 08.2020
- Company Overview: (UPTOWN HOTEL MYANMAR is a contemporary 3-star retreat nestled in the vibrant city of Yangon with guests appreciating the convenient location, friendly staffs, and value for money.)
- Greet guests upon arrival in a friendly and courteous manner.
- Present menus and provide detailed information on dishes, beverages, and specials.
- Refill drinks and check on guests regularly to ensure their satisfaction.
- Process payment, handle cash, credit and room charge transactions accurately.
- Clean and reset tables after guests’ departure maintaining a clean and organized dining area.
Retail Sales Associate
Habitat for Humanity
02.2017 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
B.Sc. - Physics
Bago University
01.2010 - 01.2016
Skills
Effective listening skills
Certification
Armani Housekeeping Training (Forbes Travel Guide & LQA Awareness Training)
References
Peter, Villaseran, Assistant Housekeeping Manager, +971 509541762, Armani Hotel Dubai
Awards
I was promoted from Room Attendant to HSK Supervisor at Armani Hotel Dubai.
Software
Timeline
Waiter (Part Time)
Haidilao Huoguo Hot Pot
02.2025 - Current
HSK Supervisor
Armani Hotel Dubai
12.2020 - 01.2025
F&B Waiter
UPTOWN HOTEL MYANMAR
01.2019 - 08.2020
Retail Sales Associate
Habitat for Humanity
02.2017 - 12.2018
B.Sc. - Physics
Bago University
01.2010 - 01.2016
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