AUNOOD SAIF MOHAMED RASHED ALALEELI

- Coordinate daily operations.

- Smooth out problems within the workplace .

- Maintain and develop good customer relationship .

- Take disciplinary action when it need .

- Monitor and boost customer satisfaction .

- Provide necessary support to the general manager .

March ’19 – May ‘2024: Emirates Islamic Bank Head Teller

• Liaise with branch management to align teller operations with overall branch goals and strategies.

• Manage daily teller activities, ensuring efficient and accurate processing of transactions while adhering to regulatory requirements.

• Lead the teller team in providing customer service, promptly addressing inquiries and resolving issues to enhance customer satisfaction.

• Oversee cash management within the branch, including vault operations, cash balancing, and maintaining adequate cash for teller stations.

• Responsible for enforcing and ensuring compliance with the security protocols to protect against fraud and theft.

• Conduct regular audits and collaborate with security personnel to maintain a secure banking environment.

• Ensure teller operations comply with banking regulations, policies, and procedures.

• Actively identify and mitigate operational risks to safeguard the bank’s assets and reputation.

• Supervise a team of tellers, providing support to ensure precise and efficient transaction processing.

• Manage cash operations and vault activities, ensuring strict compliance with security protocols and regulatory requirements.

• Resolve complex customer issues, escalating matters as needed to ensure satisfaction.

• Oversee additional tasks and assignments, including reporting machine/application errors and resolving cash disputes.

• Monitor ITM balance and available denominations to maintain productivity and prevent operational losses.

• Handle inbound calls following organizational procedures and guidelines.

• Explain ITM services, addressing customer questions with politeness and courtesy.

• Compile and submit reports on teller operations, including transaction volumes, cash balances, and audit results.

• Assist tellers with complex or unusual transactions, providing guidance and ensuring compliance with bank policies.

• Executed efficient and accurate cash handling services, processing deposits, withdrawals, and various financial transactions
• Actively responded to customer account inquiries, resolved discrepancies, and actively promoted bank products and services
• Maintained strict professionalism and confidentiality, consistently adhering to bank policies and procedures
• Collaborated with team members to ensure seamless daily operations and deliver exceptional customer service.

• Rendered exemplary customer service by swiftly addressing inquiries and resolving issues, ensuring high levels of customer satisfaction
• Actively managed a substantial volume of customer interactions, consistently upholding a friendly and professional demeanor
• Liaised with customers to discern their needs and offer tailored solutions
• Worked with team members to streamline processes and elevate the overall customer experience
• Significantly contributed to efficiently troubleshoot and resolve customer concerns
• Met and exceeded daily, weekly, and monthly performance targets set by management
• Promoted and cross-sold various bank products to eligible customers, enhancing revenue and customer engagement.

• Rectified the customer concerns and issues, ensuring timely and satisfactory outcomes
• Responded to customer complaints, empathized with their situations, and delivered tailored solutions
• Worked with internal teams to investigate and resolve complex customer problems, ensuring positive resolutions
• Applied problem-solving skills by analyzing situations, identifying root causes, and implementing effective solutions.