Summary
Overview
Work History
Education
Skills
NATIONALITY
Certification
Timeline
Generic
Auqib Nazir

Auqib Nazir

Sydney

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Specialist (Level 1 and 2)

Restaurant Brands Australia
Sydney
08.2023 - Current
  • Providing L1 and L2 support for Taco Bell, KFC, and RSC, resolving technical issues and user queries
  • Managing vendor tickets for hardware and software issues, ensuring efficient resolution
  • Responding promptly to Help Desk tickets and working towards timely resolution
  • Troubleshooting Apple and Android devices
  • Handling menu and price management with Deliverect and NCR platforms
  • Managing Hexnode Mobile Device Management for device configuration and troubleshooting
  • Ensuring up-to-date operating system patching for IT infrastructure security
  • Assisting in PCI DSS audit preparation and compliance
  • Maintaining and updating menu board content via Vital Cast/ Fusion Signage
  • Configuring iPads for optimal functionality in Taco Bell & KFC operations
  • Conducting IT inventory auditing for asset tracking and policy compliance
  • Providing remote access provisioning and support for stores and RSC
  • Maintaining and updating provisioning documentation for IT processes
  • Assisting with general administrative tasks to support IT and business operations.
  • Maintained records of user requests by logging incidents into ticketing system database.
  • Provided technical support to users by troubleshooting hardware and software issues.

Level 2 Service Desk Engineer

Belong
Sydney
02.2021 - 04.2023
  • Configured routers and switches according to organizational specifications.
  • Provided technical support in resolving customer issues related to web development projects
  • Identified issues with security system performance logs and notified appropriate personnel.
  • Assisted with network infrastructure design and implementation.
  • Maintained inventory records of all hardware components within the organization's network.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.

IT Support Officer

Adaptify Digital
Melbourne
01.2018 - 12.2019
  • Provided technical support in the design and development of user interface components with HTML5, CSS3, JavaScript, and jQuery
  • Provided technical assistance to clients by troubleshooting system problems
  • Collaborated with IT teams to develop solutions for complex technical issues
  • Diagnosed hardware failures in servers, workstations, laptops, printers, and scanners
  • Resolved escalated customer inquiries via telephone or remote access tools
  • Deployed new computers for end users by installing operating systems and applications according to company standards
  • Documented technical information, such as troubleshooting steps taken during the issue resolution process
  • Ensured compliance with industry regulations such as HIPAA and PCI-DSS when setting up new systems or making changes to existing ones
  • Maintained an audit trail and statistical records of problems and conditions reported by client
  • Installed, configured, and tested computer hardware such as laptops, desktops, and servers
  • Created user accounts with appropriate permissions in an Active Directory environment
  • Resolved Level 1 and Level 2 technical issues with software, hardware, and peripherals.

IT Support Officer

ASRC
Melbourne
05.2015 - 01.2016
  • Provided extended service for high level technical support in diverse IT functions to ensure seamless performance
  • Utilized pragmatic troubleshooting and problem-solving skills to ensure timely resolution of data collection and analysis issues.
  • Generated key metrics to prepare and present reports based on user functionality and business-wide operations
  • Continued to keep the business at the forefront of technological advances, tracking new technologies and integrating best-fit options
  • Identified issues and solutions with a focus on eliminating operational backlogs whilst maximizing and boosting workflows.

Education

Graduate Diploma of Management -

Newton College
Melbourne, VIC
11.2020

ACS Professional Year - IT -

Performance Education
Melbourne
03.2018

Bachelor of Information Technology - Software Development -

Melbourne Polytechnic
Melbourne
01.2016

Skills

  • Technical Support (Level 1 & 2)
  • Network Administration
  • Customer Service
  • Database Administration
  • Laptops & printers troubleshooting
  • Remote Support
  • Microsoft 365
  • Oracle VM VirtualBox
  • Ticketing System (JIRA)
  • LANs/ WANs
  • TCP/ IP
  • VoIP
  • DNS
  • VPN
  • Microsoft Active Directory
  • Risk Management
  • Document Management
  • JavaScript experience
  • Full-stack development
  • Server Management
  • IT Security Management

NATIONALITY

AUSTRALIAN

Certification

  • IT Support Specialist, 2024, Google
  • CS50 - Introduction to Computer Science, 2015, Harvard University - Online

Timeline

IT Support Specialist (Level 1 and 2)

Restaurant Brands Australia
08.2023 - Current

Level 2 Service Desk Engineer

Belong
02.2021 - 04.2023

IT Support Officer

Adaptify Digital
01.2018 - 12.2019

IT Support Officer

ASRC
05.2015 - 01.2016

Graduate Diploma of Management -

Newton College

ACS Professional Year - IT -

Performance Education

Bachelor of Information Technology - Software Development -

Melbourne Polytechnic

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Auqib Nazir