AURÉLIE EMPEIGNE

• Resolved customer concerns with empathy and discretion, adapting communication to diverse cultural backgrounds.
• Provided personalised service to First Class, VIP, and high-profile customers, ensuring satisfaction through professionalism and attention to detail.
• Coordinated with flight deck, ground operations, and catering teams to ensure safe and efficient service delivery during flights.
• Maintained compliance with company procedures and aviation safety and security requirements while managing competing priorities.
• Coached newly recruited and promoted cabin crew on service and safety standards, enhancing their performance and confidence.
• Recognition: Emirates Najm Award for outstanding customer experience and service excellence.
• First Class: Aug 2023 - Jan 2026
• Business Class: Dec 2018 - Aug 2023
• Economy Class: Apr 2015 - Dec 2018

• Created job advertisements, sourced candidates, screened CVs, and scheduled interviews.
• Communicated with candidates and supported hiring managers with recruitment coordination.
• Coordinated onboarding documents and orientation schedules while managing employee files.
• Updated HRMS records and employee databases, maintaining confidentiality and data accuracy; assisted with leave tracking and HR reporting.
• Managed holiday and absence records, planning to minimise disruption to business operations..
• Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
• Conducted researching and headhunting activities on LinkedIn to find appropriate people for job openings.
• Advised on employment law and HR policies, reducing risk of legal issues.
• Promoted diversity and inclusion within the workplace, championing a culture of respect and equality.
• Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.

• Assisted with onboarding paperwork and induction processes; coordinated departmental administration and compiled management reports to streamline operations.
• Supported HR administration by maintaining accurate attendance records, tracking leave, and managing confidential employee documentation to uphold compliance and confidentiality standards.
• Coordinated procurement processes and office operations to facilitate successful internal employee events and enhance workplace engagement.

• Maintained client relationships, negotiated commercial terms, and monitored quality standards to uphold product integrity and client satisfaction.
• Coordinated client requirements, production schedules and delivery timelines with production and product development teams to ensure timely project execution.
• Handled customer complaints through effective communication.
• Worked with team members on project tasks.
• Ensured workplace cleanliness and safety standards were met.

Coursework completed; awaiting final results