AURORA BRIONES
Dubai,UAE
Summary
Experienced Customer Service and Hospitality professional with 18 years' expertise in delivering exceptional service. Committed to fostering team support and motivation to achieve the highest service standards. Skilled in exemplifying service behaviour, leading by example, and cultivating a superior team environment. Adept Sales Advisor with a proven track record in collaborative, high-pressure settings, managing multiple accounts effectively, and dedicated to achieving key business objectives.
Overview
20
20
years of professional experience
Work history
Tax and Sales advisor
Creative Zone Tax and Accounting
Dubai, U.A.E.
2023.10 - Current
- Established and nurtured strategic partnerships with key stakeholders, resulting in mutually beneficial collaborations that drove business growth and expanded market reach.
- Delivered a 75% conversion rate on the sales pipeline, consistently transforming leads into successful sales, and significantly contributing to revenue targets
- Conduct thorough needs assessments and tailor product/service presentations to address customer pain points effectively.
- Expertly negotiate and finalize sales agreements, consistently securing terms that benefit both clients and the company, resulting in an average 20% increase in deal value while fostering enduring, mutually beneficial relationships.
Senior Sales Coordinator
Creative Zone Tax & Accounting
Dubai, U.A.E.
2023.07 - Current
- Developed comprehensive Standard Operating Procedures (SOP) for streamlining and enhancing the onboarding process, ensuring seamless integration and a structured approach to new employee orientation.
- Captured and input detailed information into Zoho system for accurate record-keeping, maintaining compliance.
- Skillfully pre-qualified over 200+ prospective clients, sparking impactful initial relationships that led to a 30% increase in successful conversions and a substantial growth in long-term customer engagements.
- Conducted performance reviews and created action plans for my admin to drive team improvements.
- Managed the preparation and compilation of essential legal documents, facilitating a streamlined onboarding process by pre-filling KYC (Know Your Customer) forms for clients, ensuring accuracy and expediting client integration.
- Generated concise minutes of meetings for various Heads of Departments, ensuring clear documentation of discussions and action items.
- Supported the Head of Sales & Marketing with reporting and time management of workload.
Office Manager
Creative Zone
Dubai, Dubai
2022.06 - 2023.07
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managing over 30 plus customer calls per day.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Received inbound calls and initiated outbound calls from reception, forwarding calls to appropriate departments.
- Collected client data and assigned potential leads to sales team.
- Up-sell business hub working packages to both new and existing clients.
- Managed Office systems such as Zoho, One Drive, Trackers using excel sheets to efficiently handle documentation.
- Supervised Office Assistant's duties including cleaning, maintenance, restocking supplies, filing and delivery/receiving of client's documents.
Financial Advisor
Sunlife of Canada
, Philippines
2021.05 - 2022.03
- Managed all phases of sales cycle - prospecting to closing and after-sales care
- Contributed in driving 10% revenue increase in 2021, outperforming sales target last quarter
- Representing a full line of Insurance and Financial products, serving as a trusted advisor to business and individuals
- Increased referral business by 8%
- Initiated aggressive campaigns or cold-calling, offering referral incentives and participating in networking events
- Promoted myself and Sunlife constantly through social media platforms in order to gain current and future client's trust.
Senior Cabin Crew Supervisor
Emirates Airlines
2003.12 - 2020.08
- Fully responsible for owning the assigned cabin by managing resources to ensure the safe operation of the aircraft
- Managed 14-24 cabin crew per flight, depending on sector, destination and aircraft type
- Ensures standard of safety and security are met in line with the corporate requirement, local civil aviation authority, government legislation and international standards
- Demonstrate business awareness through responsible decision making, taking into account the impact on the business, customer and crew
- Provide inspired leadership and motivation to all colleagues in order to maintain consistent standards and to resolve and issues faced by them
- Communicate customer's feedback to the operations team and devise ways of improving the customer experience
- Ensured complaints are fully investigated, managed effectively and appropriate service recovery was applied.
Education
Bachelor's Degree - Hotel and RestaurantManagement
University of Santo Tomas
Manila, Philippines2003-03
Skills
- Excellent multi-tasking ability
- Organizational skills
- Training leadership
- Problem-Solving
- Analytical and Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- First Aid/CPR
- Client management
- Adaptability and resilience in a fast-paced, dynamic environment
- Familiarity with CRM software
Languages
English
Fluent
Timeline
Tax and Sales advisor
Creative Zone Tax and Accounting
2023.10 - Current
Senior Sales Coordinator
Creative Zone Tax & Accounting
2023.07 - Current
Office Manager
Creative Zone
2022.06 - 2023.07
Financial Advisor
Sunlife of Canada
2021.05 - 2022.03
Senior Cabin Crew Supervisor
Emirates Airlines
2003.12 - 2020.08
Bachelor's Degree - Hotel and RestaurantManagement
University of Santo Tomas