Austin Mertz
Palmerton
Summary
Dynamic and results-driven professional with extensive experience in management, office operations, and human resources. Skilled in talent acquisition, team development, and fostering a collaborative work environment to drive
organizational success. Adept at streamlining processes, implementing innovative strategies, and ensuring compliance with policies and standards. Known for strong interpersonal skills, effective problem-solving, and the ability to build and lead high-performing teams. Committed to delivering exceptional results and supporting organizational growth through strategic planning and employee engagement.
Overview
14
14
years of professional experience
Work History
Fitness Specialist
Intrepid
06.2025 - Current
- Managed gym supplies for member convenience.
- Report incidents for professional resolution.
- Designed and led group fitness classes tailored to participants' skill levels and fitness goals.
- Assisted with the development of new programs designed to increase client participation levels.
- Contributed content for social media campaigns focused on promoting healthy lifestyles among target audiences.
- Monitored participants during workouts to ensure that safety standards were met at all times.
- Maintained a clean environment by sanitizing fitness equipment after each use.
- Demonstrated proper technique in the use of exercise equipment and free weights.
- Tracked attendance records for group classes and personal training sessions.
- Provided feedback on members' performance during workouts, while encouraging them to exceed their goals.
- Conducted assessments of clients' body composition, strength, cardio-respiratory endurance, flexibility, and balance.
- Responded promptly to incidents and emergency situations.
- Attended staff meetings and training sessions to maintain an updated knowledge of policies and procedures.
RAM Team
Triple Canopy
11.2023 - 06.2025
- Acted as a quick reactionary force (QRF) to emergency situations such as fires, medical emergencies, disturbances, and security concerns.
- Controlled access to secure areas, utilizing specialized equipment such as cameras, x-ray machines, metal detectors, and chemical detectors.
- Maintained daily logs of activities, with detailed reports when necessary.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Utilize random anti-terrorism measures in accordance with standard operating procedures (SOPs).
- Provided surveillance overwatch for foreign national counterparts.
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Searched bags manually to identify prohibited items and contraband.
- Reviewed guest identification and employee credentials to authorize entry onto the premises.
Frame Technician
Mack Trucks Inc.
Macungie
10.2011 - 11.2023
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Trained technicians and team members to safely maintain and operate equipment.
- Worked according to manufacturers' instructions to determine correct methods for developing standard-operating-procedures (SOPs).
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Routed paperwork such as designs and customer specifications to engineering department.
- Inspected and measured frames for accuracy, using templates and blueprints.
- Coordinated production schedules to ensure timely completion of orders.
- Organized and maintained work areas free of potential hazards.
- Utilized precision tooling, overhead cranes, and paint application, to complete orders.
- Performed regular maintenance checks on machines used in the framing process.
- Kept up-to-date with industry standards and helped develop new techniques.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Unit Armorer
U.S. Army Reserve
Schuylkill Haven
12.2020 - 08.2023
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs, and maintenance plans to document work completed.
- Observed complex machinery in operation to adjust settings, spot malfunctions, and complete root cause analysis on identified problems.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Tested newly manufactured parts for conformance with design specifications, using specialized instruments such as gauges and calipers.
- Provided training on the proper use, operation, and safety of all assigned weapons systems to personnel at all levels within the organization.
Forward Observer
U.S. Army Active Duty
Fort Riley North
04.2013 - 04.2016
- Tracked and traced air shipments in order to maintain current status information.
- Produced, organized, and submitted export paperwork to meet all applicable resolutions.
- Analyzed shipping routes to determine how to minimize environmental impact.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed multiple projects and tasks to ensure high quality, and timely delivery.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with one another.
- Analyzed data from multiple sources, including aerial imagery, ground surveillance systems, and digital mapping tools, to prepare contingency operations.
- Provided tactical guidance to unit leaders on the use of available assets, such as mortars, rockets, missiles, artillery pieces, and aerial platforms.
- Drafted after-action reports outlining the results achieved from each operation conducted.
- Managed detailed records of all fire missions, target locations, and other pertinent information related to artillery engagements.
Education
Bachelor of Science - Business Administration
Purdue University Global
12.2022
Associate of Arts - General Studies
Lehigh Carbon Community College
Schnecksville, PA08.2020
Basic Leader Course
Fort Indiantown Gap, Pennsylvania12-2021
Small Arms/Towed Artillery Repair
Camp Blanding, Florida08-2021
Volvo Automotive Paint Inspector
Macungie, PA04-2016
Advanced Field Artillery Tactical Data System
Fort Riley, Kansas11-2013
Combat Lifesaver Course
Fort Riley, Kansas09-2013
Skills
- Leadership skills
- High-stress, critical problem solving
- Risk assessment
- Microsoft Office
- Team-building
- Inventory and sensitive item control
- Verbal and written communication
- Cross-training skills
- Experience in multicultural environments
- Following safety practices
- CPR/AED certified
- Project management
- Strategic Planning
Timeline
Fitness Specialist
Intrepid
06.2025 - Current
RAM Team
Triple Canopy
11.2023 - 06.2025
Unit Armorer
U.S. Army Reserve
12.2020 - 08.2023
Forward Observer
U.S. Army Active Duty
04.2013 - 04.2016
Frame Technician
Mack Trucks Inc.
10.2011 - 11.2023
Bachelor of Science - Business Administration
Purdue University Global
Associate of Arts - General Studies
Lehigh Carbon Community College
Basic Leader Course
Small Arms/Towed Artillery Repair
Combat Lifesaver Course
Volvo Automotive Paint Inspector
Advanced Field Artillery Tactical Data System