Summary
Work history
Education
Skills
Certification
Languages
TRAININGS/ SEMINARS ATTENDED:
Disclaimer
Timeline
OfficeManager
Mervin Mapanao Tagulinao

Mervin Mapanao Tagulinao

Al Buteen 1 Building Flat 102 Muraqabat Deira Dubai ,UAE

Summary

Accomplished professional with a decade of experience in sales, customer service, and administration, complemented by a background in hotel and restaurant management. Demonstrates proficiency in Microsoft Office and internet applications, alongside exceptional English communication skills. Possesses the ability to navigate multicultural environments and adapt to various languages. Known for excellent customer service, dedication, and the capacity to thrive under pressure. Career aspirations include leveraging extensive skills to enhance organisational success while continuing personal development within dynamic industries.

Work history

Sales Associate / Cashier

SHARAF RETAIL (TYPO)
2021.03 - 2025.12
  • Greet customers and determine their wants cum needs
  • Discuss quality and type of merchandise
  • Advise clients on any service or product they need information and help on
  • Explain the advantage and use of merchandise to customers
  • Answer customers’ questions satisfactorily
  • Quote discounts and prices
  • Assist in displaying merchandise
  • Direct customers by escorting them to counters and racks, as well as suggesting items they could buy
  • Assist customers in making selection from the diverse range of products available
  • Process card payments and cash
  • Stock shelves with merchandise
  • Answer queries from customers
  • Report problems and discrepancies to the supervisor
  • Give guidance and advice to customers on product selection.
  • Balance cash registers with receipts
  • Attend to customer refunds
  • Deal with customer complaints
  • Work with established rules, mostly with brands
  • Be on the lookout for fraudulent credit cards, shoplifters, etc.

Sales Associate / Cashier

BRAND FOLIO LLC (SKECHERS)
DUBAI
2019.11 - 2021.02
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts, appearance throughout the sales floor.

Cashier/Promoter / Merchandiser

T. CHOITRAM & SONS L.L.C
DUBAI
2016.12 - 2019.10
  • Greet customers, smiling and making eye contact.
  • Check-out customer purchases quickly and accurately, using correct prices and department
  • Maintain the physical appearance of the cash register area, cleaning countertops; organizing bags; returning carts and baskets.
  • Maintain awareness and acknowledge customers standing in line and call for back-up.
  • Maintain familiarity with monthly specials, sales, and in-store promotions.
  • Issue credits to customers for returned items following Co-op policy, and ensure that Returns are reported to appropriate department staff.
  • Maintain accurate paperwork throughout the shift and reconcile drawer as necessary.
  • Stock, rotate, merchandise, and face product according to department procedure.
  • Pull, record, and dispose of short-date, low-quality, damaged, and return items following

SALES Executive/Promoter / Merchandiser/Office Assistant

ABENSON Appliance Store
Calamba City, Laguna
2014.09 - 2016.09
  • Demonstrate and provide information on promoted products/services
  • Create a positive image and lead consumers to use it
  • Distribute product samples, brochures, flyers etc. to source new sales opportunities
  • Identify interest and understand customer needs and requirements
  • Deliver customer services in a courteous manner.
  • Communicate customer orders and requirements to customer service and care department.
  • Ensure delivery of products to customers in a timely manner.
  • Assist sales and service manager in preparing and verifying invoices, products and merchandise.
  • Implement best practices in Sales and Service activities - Incoming/Outgoing items/products monthly inventory.

SALES UTILITY CLERK/ SM SALES EXECUTIVE/PROMOTER

SM San Pablo City, Philippines
San Pablo, City
2011.07 - 2014.01
  • Receives merchandise, totals bill and accepts payment.
  • Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
  • Stamps, marks, or tags price on merchandise.
  • Obtains merchandise requested by customer or receives merchandise selected by customer.
  • Answers customer's questions concerning location, price, and use of merchandise
  • May keep record of sales, prepare inventory of stock, or order merchandise
  • Communicate information regarding product availability.
  • React to all concerns of customers quickly with a sense of importance - Uphold predefined customer service standards.
  • Ensure stock levels on the sales floor are maintained continually.

SALES/CASHIER STAFF

DUNKIN DONUTS
San Pablo, City
2010.06 - 2010.12
  • Acknowledge the presence of customers when they show up, and attend to them politely
  • Listen and respond to all requests and needs of clients
  • Serve only top quality beverages and foods to customers
  • Receive payment from customers and issue them with receipts
  • Ensure that receipts are issued orderly and quickly
  • Adhere to all cleanliness, sanitation, and safety standards laid out by Dunkin Donut - Maintain composure all through working hours.

Education

Diploma - Hotel and Restaurant Management

Laguna State Polytechnic University
San Pablo City, Philippines
2008.01 - 2010.01

Secondary - undefined

Lopez National Comprehensive High School
Lopez, Quezon, Philippines
2004.01 - 2008.01

Skills

  • Graduate of Hotel and Restaurant Management
  • With 10 years Sales, Customer Service & Admin experience
  • 1 year F&B Experience
  • Knowledge in Microsoft Office Programs & Internet applications
  • Excellent English written & communication skills
  • Ability to work across multiple cultures/ understand sensitivities and be able to work across a variety of languages
  • Excellent Customer Service, Hard Working, willing to work under pressure, willing to be trained, well-organized, dedicated and self-motivated

Certification

Certificates upon Request

Languages

English & Filipino
Spoken Language: Chinese/ Mandarin

TRAININGS/ SEMINARS ATTENDED:

  • September 15, 2011 Barista Seminar Itallanis Restaurant Nuvali Sta. Rosa Laguna, Philippines
  • August 1-3, 2010 Exposure for Tourism Fort Ilocanda Hotel Vigan Ilocos Norte, Philippines
  • February 26-28, 2010 Domestic Tourism Rajah Soliman Hotel

Disclaimer

I certify that all the information written therein are true and correct to the best of my knowledge.

Timeline

Sales Associate / Cashier

SHARAF RETAIL (TYPO)
2021.03 - 2025.12

Sales Associate / Cashier

BRAND FOLIO LLC (SKECHERS)
2019.11 - 2021.02

Cashier/Promoter / Merchandiser

T. CHOITRAM & SONS L.L.C
2016.12 - 2019.10

SALES Executive/Promoter / Merchandiser/Office Assistant

ABENSON Appliance Store
2014.09 - 2016.09

SALES UTILITY CLERK/ SM SALES EXECUTIVE/PROMOTER

SM San Pablo City, Philippines
2011.07 - 2014.01

SALES/CASHIER STAFF

DUNKIN DONUTS
2010.06 - 2010.12

Diploma - Hotel and Restaurant Management

Laguna State Polytechnic University
2008.01 - 2010.01

Secondary - undefined

Lopez National Comprehensive High School
2004.01 - 2008.01
Mervin Mapanao Tagulinao