AVINASH PATIL
Dubai
Summary
Front Office leader with over 5 years of experience in Hilton and Curio across the UK and Singapore. Expertise in night operations, guest relations, audit management, and financial control. Achieved 100% audit accuracy and maintained high guest satisfaction ratings. Currently in Dubai on Visit Visa, available for immediate employment in Night Manager, Duty Manager, or Front Office Supervisor roles.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Night Supervisor / Night Duty Manager
Hilton London Syon Park
London
09.2024 - 10.2025
- Managed overnight hotel operations for 138-room luxury property ensuring brand standards and guest satisfaction.
- Trained and supervised front desk staff promoting exceptional service and operational efficiency.
- Conducted night audits, prepared daily financial and occupancy reports with 100% accuracy.
- Resolved guest issues promptly maintaining a 95% guest satisfaction score.
- Collaborated with Revenue and Reservations teams to manage rates and overbooking situations.
- Ensured compliance with Hilton policies, safety, and security procedures.
Night Auditor
100 Queen’s Gate Hotel by Curio Collection Hilton
London
09.2023 - 09.2024
- Executed night audits and financial reconciliations for a 237-room boutique hotel.
- Processed payments, managed billing, and ensured zero financial discrepancies.
- Coordinated with Housekeeping and Engineering to resolve overnight guest requests.
- Maintained service recovery logs and communicated incidents to management.
Assistant Night Manager
Hotel Royal Queen
Singapore
09.2022 - 03.2023
- Supervised and motivated front desk associates to deliver 5-star guest experiences.
- Handled administrative tasks including bookings, payments, and daily reporting.
- Resolved guest concerns ensuring positive feedback and repeat stays.
Front Desk Supervisor / Receptionist
Hotel Royal Queen
Singapore
09.2020 - 08.2022
- Managed guest check-ins/outs, handled cash, and balanced shift accounts.
- Provided information, handled calls, and ensured smooth front office operations.
- Supported night audit and billing activities.
Education
Diploma - Hospitality and Tourism Management
Coleman College
SingaporeSkills
- Front Office & Night Operations
- Team Supervision & Training
- Guest Relations & VIP Handling
- Financial Reconciliation & Night Audit, Hilton OnQ / PMS Expertise
- Upselling & Loyalty Engagement
- Crisis & Emergency Management
- Roster Management
- Service Recovery & Problem Resolution
- Revenue & Inventory Control
- Excellent Communication & Leadership
Certification
- OnQ PM Training – Front Desk Supervisor / Night Manager
- OnQ PM Level 2 Audit
- Workforce Planning – UK & Ireland
Language
English
Hindi
Marathi
Accomplishments
- Best Leader of the Month – Jan & Jul 2025, Hilton London Syon Park
- Exceeded Hilton Honors enrollment target by 25% (Q1 2025)
- Recognized for exceptional guest service and leadership excellence
Contact
- Phone: +971 50 699 3145
- Email: patilavinashofficial@gmail.com
- Address: Dubai, United Arab Emirates
Timeline
Night Supervisor / Night Duty Manager
Hilton London Syon Park
09.2024 - 10.2025
Night Auditor
100 Queen’s Gate Hotel by Curio Collection Hilton
09.2023 - 09.2024
Assistant Night Manager
Hotel Royal Queen
09.2022 - 03.2023
Front Desk Supervisor / Receptionist
Hotel Royal Queen
09.2020 - 08.2022
Diploma - Hospitality and Tourism Management
Coleman College