Avishek Paswan

• Displaying Enthusiasm & providing supervisor customer service.
• Managing VIP customers, monitoring all front desk activities.
• Coordinating with sales promotion VIP events.
• Understanding customer needs and queries about products , prices and services.
• Advising customers on product ranges best suited to their needs.
• Maintaining customer relationships in order to build long term brand loyalty.
• Handling new launches, promotion of products and visual merchandising.
• Ensuring stock replenishment and stock count at all times.
• Maintaining general cleanliness, hygiene standards and visual displays.
• Implementing CRM at the store level and providing relevant feedback.
• Coordinating with customer care center for after sales service.
• Generating daily sales report.

• Motivating the Crew Members on the board
• Monitoring the safety and security regulations for all home base Cabin Crew
• Ensuring the safety and First Aid knowledge of the crew
• Coordinating with other departments for delivery of services
• Attending to feedbacks, complaints, inquiries and requests
• Handling all Inflight – Sales data (Including Merchandise and Buy On Board )
• Conducting inflight Audit every week in regards to (Safety ,Service ,& Procedure)

• Verified the details of customer for giving services
• Handled the in-bound calls for telecom services
• Resolved the issues reported by the clients
• Added 3G and internet services to the client accounts
• Provided services to the landline Telephone for United Kingdom
• Updated the customers on the status of their request
• Assisted in portability of telephone service operator
• Interacted with the UK telecom providers including British Telecom

· Service Handled the customer service for ICICI NRI Home loans

· Responded to the in-bound calls of the clients

· Resolved the issues and concerns raised by the clients

· Provided assistance and detail such as application process and EMI details regarding their loans

· Received the customer documents and processed them for verification