Awab Emad Abdelmoniem Mohamed
Dubai
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Tamayuz Saudia Housing & Construction
Cairo, Egypt
09.2022 - 10.2023
- Handling inbound callas and placed outbound customer service or customer satisfaction calls to follow up on issues.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
Call Center Customer Service Representative
Zain Telecommunication
Khartoum, Sudan
08.2016 - 08.2017
- Managed high volumes of inbound and outbound calls while maintaining a positive, empathetic attitude toward customers
- Provided accurate information regarding products, services, and billing inquiries, effectively addressing customer concerns and resolving issues
- Documented customer interactions and transactions in the CRM system to ensure accurate record-keeping and follow-up
- Collaborated with team members to improve service delivery and achieve departmental goals
- Achieved performance targets, including call resolution rates and customer satisfaction scores, contributing to overall team success
Education
BUSINESS ADMINISTRATION -
Cairo University
08.2024
Skills
- Microsoft Office
- CRM Navigation
- Database Management
- Call handling
- Problem-solving skills
- Data Entry
- Customer Support
- Complaint resolution
- Empathy Display
Personal Information
- Date of Birth: 12/16/94
- Gender: Male
- Nationality: Sudanese
Eqflevel
4
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Call Center Customer Service Representative
Tamayuz Saudia Housing & Construction
09.2022 - 10.2023
Call Center Customer Service Representative
Zain Telecommunication
08.2016 - 08.2017
BUSINESS ADMINISTRATION -
Cairo University