Summary
Overview
Work History
Education
Skills
Personal Information
Eqflevel
Languages
Timeline
Generic
Awab Emad Abdelmoniem Mohamed

Awab Emad Abdelmoniem Mohamed

Dubai

Summary

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Representative

Tamayuz Saudia Housing & Construction
09.2022 - 10.2023
  • Handling inbound callas and placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Call Center Customer Service Representative

Zain Telecommunication
08.2016 - 08.2017
  • Managed high volumes of inbound and outbound calls while maintaining a positive, empathetic attitude toward customers
  • Provided accurate information regarding products, services, and billing inquiries, effectively addressing customer concerns and resolving issues
  • Documented customer interactions and transactions in the CRM system to ensure accurate record-keeping and follow-up
  • Collaborated with team members to improve service delivery and achieve departmental goals
  • Achieved performance targets, including call resolution rates and customer satisfaction scores, contributing to overall team success

Education

BUSINESS ADMINISTRATION -

Cairo University
08.2024

Skills

  • Microsoft Office
  • CRM Navigation
  • Database Management
  • Call handling
  • Problem-solving skills
  • Data Entry
  • Customer Support
  • Complaint resolution
  • Empathy Display

Personal Information

  • Date of Birth: 12/16/94
  • Gender: Male
  • Nationality: Sudanese

Eqflevel

4

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Call Center Customer Service Representative

Tamayuz Saudia Housing & Construction
09.2022 - 10.2023

Call Center Customer Service Representative

Zain Telecommunication
08.2016 - 08.2017

BUSINESS ADMINISTRATION -

Cairo University
Awab Emad Abdelmoniem Mohamed