Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Tamayuz Saudia Housing & Construction
09.2022 - 10.2023
Handling inbound callas and placed outbound customer service or customer satisfaction calls to follow up on issues.
Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Maintained a thorough knowledge of products and services to provide accurate information to customers.
Educated customers about billing, payment processing and support policies and procedures.
Call Center Customer Service Representative
Zain Telecommunication
08.2016 - 08.2017
Managed high volumes of inbound and outbound calls while maintaining a positive, empathetic attitude toward customers
Provided accurate information regarding products, services, and billing inquiries, effectively addressing customer concerns and resolving issues
Documented customer interactions and transactions in the CRM system to ensure accurate record-keeping and follow-up
Collaborated with team members to improve service delivery and achieve departmental goals
Achieved performance targets, including call resolution rates and customer satisfaction scores, contributing to overall team success
Head of the Project Management (grants&loans) Dep. at Ministry of Construction and Housing &public WorksHead of the Project Management (grants&loans) Dep. at Ministry of Construction and Housing &public Works