Awais Hameed

• Managed a portfolio of 180 customers, achieving 10% incremental revenue growth and maintaining a total portfolio value of 12 million AED.
• Awarded KAM of the Month in 2023 for porting 856 GSM lines, marking the second-highest porting achievement in sales within the Elite Business segment.
• Managed long-term customer relationships to increase revenue.
• Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
• Identified and developed new business opportunities, expanding existing client bases.

• Lead a team of 6 operational staff, ensuring efficient sales order processing in line with Etisalat procedures and TDRA regulations.
• Generated an average monthly revenue of 300,000 AED from service activations across both Farming and Hunting segments.
• Consistently secured 185,000 AED in quarterly Etisalat rewards by maintaining top customer survey ratings since October 2020, adding a cumulative 11.1 million AED to channel partner revenue.
• Achieved and maintained the top rank for Etisalat’s Best Channel Partner Operations Team within just 6 months of joining.

• Managed team of 25 onboarding and tax consultants staff to deliver monthly business targets.
• Onboarded and retained approximately 3000 customers with Skylines Tax Consultancy.
• Successful TRN registration of more than 5,000 customers in FTA within 3 months when UAE VAT was introduced and implemented in Jan' 2018. Adding 2.5 M revenue to company business.
• Closely worked with company top management in Branding of Dgtx product, later on added as Etisalat business product.
• Training of more than 50 new accountants and sales team for VAT filing software and its utility, including VAT knowledge in accordance to FTA training materials.

• Supervised 15 sales staff to drive KPI achievement.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Secured revenue targets by building successful sales teams, preparing appropriate budgets and implementing strategic action plans.
• Recruited 25 high-performing staff adding value to company business.
• Created and directed sales team training and development programmes.

• Managed team of 30 staff, driving performance with motivational strategies to exceed sales targets.
• Recruited 30 staff for indoor and outdoor sales including processors.
• Securing 150,000 revenue generation per month.
• Training and development of onboarded staff in this campaign.

Cash Management Operations - Regional Office

• Processing/posting of transfer cheques, clearing cheques, returned cheques and corporate client salary posting through Banking Portal.
• Timely printing, processing and delivering of pay orders on STS (Straight Through Services) application for priority clients.
• Kept accurate and updated filing systems with financial data, statements and associated records.

Centralized Account Services Unit - Head Office

• Processing & issuance of cheque books for newly opened and existing accounts (corporate & individual).
• Part of UAT team performing banking operations in test environments in liaison with overseas IT teams.
• Managed security stock and credit/debit cards inventory, ensuring stock reconciliation on weekly basis in accordance to Bank compliance & audit policies.

• Involved in periodic reviews of bank branches, centralized operations and other segments to validate bank's control processes.
• Ensured on-spot rectifications of identified exceptions or escalated the same to appropriate level based on criticality.
• Prepared and presented audit reports in State Bank of Pakistan on quarterly and yearly basis.

• Implemented & managed Pipeline Management System designed to track activities and generate commissions for team of 128 sales executives.
• Visited almost regional main branches country wide to provide training of Bank Pipeline Management System to sales teams.
• Prepared monthly sales commission and securing approvals from finance department for sales teams country wide.
• Preparing monthly evaluations of sales team country wide.