Awais Liaqat
Dubai
Summary
Results-driven Customer Service Representative and Bancassurance Team Lead with a proven track record in managing client relationships and driving sales growth in financial products. Expertise in developing and executing strategic plans to meet and exceed sales targets, enhancing client satisfaction, and optimizing branch performance. Adept at engaging high-net-worth clients, recovering annual dues, and leveraging cross-selling opportunities to maximize revenue.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Controller / Team Lead
Happi Cabs U.k (Chelmsford) Cordic
Pakistan
06.2022 - 05.2024
- Lead and mentor a team of Customer service representative, ensuring their success and growth & Success
- Conduct quality analysis and assurance to maintain the service excellence and customer satisfaction
- Handle Team scheduling, Training, Development programs to optimize performance
- Ensured Smooth and timely dispatch control operations.
Team Leader
Soneri Bank (Bancassurance)
Pakistan
11.2020 - 05.2022
- Prepared reports for the Bancassurance team to enhance future sales and planned staff deployment in branches
- Play a key role in training and developing the sales team to enhance their performance and productivity
- Met with high-net-worth individuals for large bancassurance deals
- Lead and guide a team of insurance agents to achieve sales targets and deliver exceptional service
- Called to clients for Persistency and met with high-net-worth individuals for large bancassurance deals.
Sales Team Lead
Habib Metro Bank (Bancassurance)
Pakistan
10.2016 - 10.2020
- Prepared reports for the Bancassurance team to enhance future sales and planned staff deployment in branches
- Play a key role in training and developing the sales team to enhance their performance and productivity
- Met with high-net-worth individuals for large bancassurance deals
- Lead and guide a team of insurance agents to achieve sales targets and deliver exceptional service
- Called to clients for Persistency and met with high-net-worth individuals for large bancassurance deals.
Customer Service & Sales Executive
Warid Telecom
Pakistan
10.2016 - 10.2016
- Proven ability to effectively communicate with customers to understand their needs and provide solutions
- Identified and diagnosed technical issues with phone services, internet connectivity, and equipment, providing step-by-step guidance and troubleshooting tips to resolve problems
- Built and maintained strong relationships with key corporate clients, ensuring a high level of customer satisfaction and loyalty
- Assisted in identifying sales opportunities and provided product recommendations, contributing to a 15% increase in sales
- Developed customized postpaid solutions to meet the specific needs of business and corporate clients, enhancing customer retention and satisfaction.
Education
Bachelor in Commerce - Commerce
University of the Punjab
08.2010
Skills
- Strategic Planning
- Sales and Target Achievement
- Relationship Building
- Report writing and presenting
- Problem Resolution
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Certification
- Sales Leadership
- Customer Engagement
- Team Development
Languages
Networking
Urdu
English
Personal Information
- Title: Customer Service and Sale Representative
- Nationality: Pakistan
Timeline
Controller / Team Lead
Happi Cabs U.k (Chelmsford) Cordic
06.2022 - 05.2024
Team Leader
Soneri Bank (Bancassurance)
11.2020 - 05.2022
Sales Team Lead
Habib Metro Bank (Bancassurance)
10.2016 - 10.2020
Customer Service & Sales Executive
Warid Telecom
10.2016 - 10.2016
Bachelor in Commerce - Commerce
University of the Punjab