awni moen
Sharjah,Sharjah United Arab Emirates
Summary
Strong interpersonal skills are evident in my ability to work well in a team, provide excellent customer service, and communicate effectively with peers. I am a highly motivated, ambitious person who has developed a method for approaching each assignment with accuracy and effectiveness. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work history
Sales & marketing executive
white aluminium enterprises L.L.C
Sharjah, united arab emirates
07.2022 - 02.2023
- Operated CRM software to manage sales activities, pipelines and teams.
- Refined and implemented processes to amplify lead generation and qualification.
- Developed strategic marketing campaigns, increasing new lead generation and conversion.
- Supported digital marketing teams to convert inquiries into valid purchase agreements.
- Worked with sales team to solicit and sell products and services to potential clients.
- Drove improvement of quality and customer service standards, maintaining client satisfaction scores.
- Directed sales and marketing initiatives, expanding market share to new segments.
Customer service representative
Ipsos Marketing consultant
Sharjah, united arab emirates
04.2021 - 03.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
High School Diploma -
MODERN AMERICAN INTERNATIONAL SCHOOL
Sharjah 04.2019 - 06.2022
High School Diploma -
THE WESTMENISTER SCHOOL OF DUBAI
DUBAI 03.2009 - 05.2019
Skills
- FLUENT IN ENGLISH AND ARABIC
- TIME MANAGEMENT AND PROBLEM SOLVING
- TEAM BUILDER
- GREAT ORGANIZATION SKILLS
- EXPERT IN MICROSOFT AND EXCEL OFFICES
- INDIVIDUAL & GROUP WORKER
- EXCELLENT AT CUSTOMER SERVICE
- INNOVATIVE THINKING
Languages
English
Native
Arabic
Native
Timeline
Sales & marketing executive
white aluminium enterprises L.L.C
07.2022 - 02.2023
Customer service representative
Ipsos Marketing consultant
04.2021 - 03.2022
High School Diploma -
MODERN AMERICAN INTERNATIONAL SCHOOL
04.2019 - 06.2022
High School Diploma -
THE WESTMENISTER SCHOOL OF DUBAI
03.2009 - 05.2019
Similar Profiles
Abdallah AlshahrouriAbdallah Alshahrouri
Senior Sales Engineer at White Aluminium EnterprisesSenior Sales Engineer at White Aluminium Enterprises
Stephanie GeageaStephanie Geagea
Supply Chain Manager at HUECK Middle East Aluminium Systems L.L.CSupply Chain Manager at HUECK Middle East Aluminium Systems L.L.C
Dipesh ChavdaDipesh Chavda
Driver at White crescent metal waste trading l.l.cDriver at White crescent metal waste trading l.l.c
Maliha Vakar KhanMaliha Vakar Khan
TEACHER at NATEACHER at NA
Teresia Wambui GachobaTeresia Wambui Gachoba
Customer sales assistant at IIahui General Trading Sahara Center SharjahCustomer sales assistant at IIahui General Trading Sahara Center Sharjah