Axum Kawuma

• Supervised dining room operations to ensure exceptional guest service and satisfaction.
• Trained and mentored junior waitstaff on menu knowledge and customer service techniques.
• Coordinated with kitchen staff to streamline order delivery and enhance meal presentation.
• Implemented efficient table management strategies to optimize seating arrangements during peak hours.
• Resolved guest complaints promptly, ensuring a positive dining experience and repeat business.
• Conducted regular inventory checks to maintain stock levels of supplies and minimize waste.
• Assisted in developing seasonal menus by providing feedback on guest preferences and trends.

• Provided exceptional customer service by attentively addressing guest inquiries and needs.
• Managed food and beverage orders efficiently, ensuring timely delivery to enhance dining experience.
• Collaborated with kitchen staff to ensure accurate order preparation and presentation standards.
• Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
• Assisted in training new staff on menu items, service protocols, and point-of-sale systems.
• Monitored stock levels of supplies, proactively communicating needs to management for reorder.
• Handled cash transactions accurately, balancing registers at end of shifts without discrepancies.
• Resolved customer complaints promptly, turning potential issues into positive experiences for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

• Maintained cleanliness and organization of dining area throughout service shifts.
• Collaborated with kitchen staff to ensure timely delivery of meals.
• Supported team during high-volume periods by efficiently managing multiple tables.
• Adapted quickly to changing menu items and daily specials for guest recommendations.
• Contributed to a positive dining experience through attentive service and problem resolution.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Provided exceptional customer service by greeting and seating guests promptly.

1. Personalized Guest Service

Greet VIP guests warmly and by name when possible, making them feel valued and recognized from the moment they arrive.

2. Order Management

Take accurate food and beverage orders, including bottle service, and ensure timely delivery to the table with precision and flair.

3. Menu & Product Knowledge

Have in-depth knowledge of the menu, cocktails, and bottle service offerings to provide recommendations and upsell effectively.

4. Table Setup & Presentation

Ensure VIP tables are set up impeccably before guests arrive, including glassware, mixers, garnishes, and lighting.

5. Discretion & Professionalism

Maintain a high level of discretion, especially when serving high-profile or celebrity guests.

6. Coordination with Security & Hosts

Work closely with VIP hosts, security, and management to ensure smooth entry, seating, and service flow

7. Guest Experience Monitoring

Continuously check on guests throughout the night, anticipating needs and resolving any issues before they escalate.

8. Billing & Payment Handling

Accurately present and process bills, often handling large sums and multiple payment methods with discretion.

9. Cleanliness & Hygiene

Keep the VIP area clean and organized at all times, including tables, glassware, and surrounding spaces.

10. Team Collaboration

Communicate effectively with bar staff, runners, and management to ensure seamless service.