Aya Ahmed
Dubai,United Arab Emirates
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Team leader
Digit Wise Du channel partner
Dubai, UAE
05.2025 - Current
- Implemented new working methods which improved overall efficiency of the team operations.
- Fostered a high-performing environment to drive productivity and quality.
- Developed new client relationships to expand market reach.
- Organized sales training courses, resulting in improved team performance.
- Boosted company reputation with excellent customer service skills.
- Maximized sales opportunities by communicating product value proposition and selling points.
- work on generating the maximum revenue for the team
Sales team leader
Etisalat UAE
Dubai, UAE
06.2022 - 12.2024
- Fostered a positive working environment through clear communication and support.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Negotiated deals with suppliers, securing optimal prices for products sold.
- Recruited and mentored high-performing sales team.
- Organised sales training courses, resulting in improved team performance.
- Managed team of 14 staff, driving performance with motivational strategies to exceed sales targets.
- Recruited high-performing individuals, building a competitive sales team.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Implemented effective sales techniques leading to better conversion rates.
- Coordinated sales strategies with marketing department for cohesive brand message.
key Account Manager
Etisalat UAE
Dubai, UAE
08.2018 - 05.2022
- Coordinated with internal departments for seamless service delivery to clients.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Developed multi-level contacts within key accounts to enhance communication channels.
- generating sales revenue from managed accounts
Customer service representative
Sutherland Global service (DU Account )
Alexandria, Egypt
05.2016 - 07.2018
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on the job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Performed administrative duties contributing towards smooth store operations.
Education
Bachelor of Commerce - Business
Alexandria University
Egypt 09.2009 - 05.2014
Skills
- Risk assessment knowledge
- Budgeting proficiency
- Training and Development
- Finance management
- Process Improvement
- Quality assurance checks
Languages
Arabic
Native
English
Fluent
French
Elementary
Spanish
Beginner
Timeline
Team leader
Digit Wise Du channel partner
05.2025 - Current
Sales team leader
Etisalat UAE
06.2022 - 12.2024
key Account Manager
Etisalat UAE
08.2018 - 05.2022
Customer service representative
Sutherland Global service (DU Account )
05.2016 - 07.2018
Bachelor of Commerce - Business
Alexandria University
09.2009 - 05.2014
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