Aya Hamza
Dubai
Summary
Seasoned patient coordinator with a strong background and innate ability in healthcare administration. Proficient in managing medical records, coordinating patient care, and scheduling appointments. Demonstrates expertise in organizing and prioritizing tasks to ensure efficient patient services. A resourceful and dependable professional who thrives in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Patient care coordinator
The Nova Clinic by Aesthetics(Palm branch)
Dubai
11.2023 - Current
- Handled phone calls, facilitating smooth communication within the company.
- Guided visitors and clients to the right staff, ensuring prompt and efficient service.
- Demonstrated strong customer service skills, with an outgoing personality, excellent interpersonal abilities, and experience working in a diverse, multinational team.
- Greeted incoming customers professionally, offering friendly and knowledgeable assistance
- Coordinated timely appointments for improved patient experience.
Patient Coordinator
Quttainah Specialized Hospital
Dubai
09.2022 - 10.2023
- Managing all aspects related to the patient and doctors, while providing the patient with detailed explanations of the surgical procedures and addressing any questions or concerns they may have.
- Assisted patients without appointments who required urgent consultation, ensuring they received treatment smoothly and without disruption.
- Effective communication, interpersonal, and problem-solving skills.
- Scheduled initial and follow-up appointments for new and existing patients.
- Responded to queries and requests from patients and other visitors.
Pharmacist
Mona Pharmacy
Syria
11.2020 - 04.2022
- Dispensing prescriptions in accordance with the written directions of physicians.
- Completed detailed pharmaceutical research to ensure up-to-date knowledge of new medications.
- Enhanced patient care by providing accurate medication information and advice.
Education
Bachelor - Pharmacy
Arab International University
Damascus, Syria /2014 - /2021
Skills
- Patient care
- Communication skills
- Customer service
- Scheduling
- Proficiency in MS office
- Interpersonal skills
- Treatment Coordination
Languages
Arabic
Native
English
Advanced
Timeline
Patient care coordinator
The Nova Clinic by Aesthetics(Palm branch)
11.2023 - Current
Patient Coordinator
Quttainah Specialized Hospital
09.2022 - 10.2023
Pharmacist
Mona Pharmacy
11.2020 - 04.2022
Bachelor - Pharmacy
Arab International University
/2014 - /2021
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