Aya Kaseb
Cairo
Summary
Customer Service Representative and Sales Executive bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
8
8
Languages
Work History
Senior Sales Executive
Simple
12.2023 - Current
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
Customer Service -Online Services
Telecom Egypt (WE)
12.2022 - 11.2023
- Respond promptly to the customer’s queries.
- Helping customers understand the product and answering questions about their cases.
- Communicating with customers through various channels. -acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests. ▪ Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Providing feedback on the efficiency of the customer service process.
- Experience working with customer support
Complaints Specialist
Elaraby Group
03.2021 - 11.2022
- Working in consumer rights department within Elaraby group.
- Working as senior complaints specialist, responding to the VIP customers inquiries and cases.
- Leading a team of junior specialists, train them and advisory.
- Reporting to the head of complaints and customer service.
- Have proven experience in levering the customer satisfaction level within the company.
- Awarded the top-quality employee twice in the company throughout the last 2 years.
- Supporting and improving the customer experience pre and post the sales. ▪ Following up with the internal teams to ensure delivering the best service to our end customers.
- Creating and designing the needed reports to showcase to the management and decision makers the progress towards certain sales goals/kpi’s.
Customer Service Representative
Vodafone Egypt
01.2019 - 02.2021
- Respond promptly to the customers queries.
- Helping customers understand the product and answering questions about their cases
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Ensure customer satisfaction and provide professional customer support
- Providing feedback on the efficiency of the customer service process.
Education
Bachelor of Computer Applications -
Binary Institute
06.2018 - 01.2019
BBA - Law
Cairo University
10.2017 - 10.2020
Diploma - American And English Literature
American University in Cairo
01.2017 - 06.2017
Skills
Data Analysis
Power BI Reporting
Interpersonal Communication
Data Entry
Account management
Complaint resolution
Technical Support
Creative problem solving
Strategic sales knowledge
Certification
Data Analyst Certified using Microsoft Power BI
Timeline
Senior Sales Executive
Simple
12.2023 - Current
Data Analyst Certified using Microsoft Power BI
12-2023
Customer Service -Online Services
Telecom Egypt (WE)
12.2022 - 11.2023
Complaints Specialist
Elaraby Group
03.2021 - 11.2022
Customer Service Representative
Vodafone Egypt
01.2019 - 02.2021
Bachelor of Computer Applications -
Binary Institute
06.2018 - 01.2019
BBA - Law
Cairo University
10.2017 - 10.2020
Diploma - American And English Literature
American University in Cairo
01.2017 - 06.2017
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