Aya Khawatmi
Sharjah,United Arab Emirates
Summary
Pharmacy Operations & Purchasing Manager with 7+ years’ experience in pharmacy management, procurement, and regulatory compliance with proven track record in pharmacy launch and setup, inventory control, and stock optimization. Skilled in obtaining non-registered medications import permits and managing home delivery services alongside call center operations. Demonstrated strong leadership in staff training and development, ensuring compliance with JCI accreditation standards. Committed to advancing healthcare delivery through strategic innovation and operational excellence.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Pharmacy Operations & Purchasing Manager
Glucare Integrated Diabetes Center
Dubai, United Arab Emirates
11.2023 - 09.2025
- Launched and set up a new pharmacy, managing workflows, approvals, and staffing.
- Implemented inventory control systems and strategies to secure the stock availability, reduce stock shortages to Zero , and minimize inventory discrepancies.
- Achieved cost savings for the company by negotiating favorable contract terms with suppliers securing AED 1M+ in annual FOCs; sustained >20% profit margin.
- Reported on monthly and annual activity to assess performance against goals.
- Managed import permits for non-registered medications, ensuring patient access to specialty drugs.
- Established and managed Medications home delivery service and Grew from 10 to 35/day, improving adherence & satisfaction.
- Streamlined pharmacy call center service via Bitrix CRM & Ziwo ; reduced leakage of Prescriptions to 10%
- Worked collaboratively with other clinical team to collect, analyze, and validate clinical data aiming to generate evidence based outcomes and ultimately prove and publish our vision as a holistic care team for diabetic patients.
- Prepare training sessions for pharmacy, and clinic team about different anti diabetic medications classes, Devices, and medications management
- Successfully developed department policies that meet JCI accreditation Standards and align with DHA Regulatory requirements. (Nabidh, NPCM, Tatmeen).
Senior pharmacist OP/IP - Branch In charge
King's College Diabetes, Endocrinology Clinic, Dubai
Dubai, United Arab Emirates
12.2022 - 11.2023
- Set up new branch pharmacy, designing inventory systems & workflows.
- Optimized pharmacy inventory via strategic tracking of products movement and proper follow up with suppliers and wholesalers.
- Effectively empowered pharmacy team to deal with all insurance requirements and handle the rejection reasons upon claim submission levels.
- Led budgeting & Inventory Planning strategies, increasing gross sales & net profit.
- In charge of pharmacy regulatory tasks in terms of medication registration, recall, health licensing, and DDC tracking in regular basis.
Senior Pharmacist- Inventory Incharge
Dr. Sulaiman Al Habib Hospital, Dubai
Dubai, United Arab Emirates
09.2021 - 11.2022
- Supported launch of new pharmacy (Branch 51) operations: system setup, Stock Forecasting, workflows.
- Optimized pharmacy inventory via strategic tracking of products movement, main store products availability and proper follow up with purchase team
- Responsible about Biologic medications insurance approvals, Refill Coordination, and inventory Planning
- Provided unique patient care services through proper counselling, medication therapy management and empathetic education on possible drug interactions, side effects, and optimal methods of administration.
- Communicated openly and collaboratively with other healthcare professionals to optimize patients’ care and ensure explicit documentation.
- Provided training sessions to pharmacy team targeting improving the quality of care with respect to different disease conditions.
Pharmacist Branch Manager
Life Healthcare Group, Sharjah
Sharjah, United Arab Emirates
10.2018 - 08.2020
- I was the youngest store manager in the company, and my store was number one store across all Sharjah branches in terms of sales and gross profit.
- I achieved more than 30% increment in sales within three months owing to my own product knowledge, team building skills, and fast developing and adapting personality.
- Oversaw inventory, insurance, supplier relations, and staff training and evaluation.
- I utilized my training skills to build an effective retail team with rich knowledge in supplements, skin care, alternative treatments, and all aspects of health retail.
Education
Master's Degree - Clinical Pharmacy
Ajman University
09.2019 - 09.2021
Bachelor's Degree - Pharmacy
Ajman University
09.2014 - 05.2018
Skills
- Pharmacy Operations & Supply Chain
- Procurement & Supplier Negotiation
- Pharmacy Launch & Setup
- Inventory Control & Stock Optimization
- Non-Registered Medication Import Permits
- Home Delivery & Call Center Management
- Staff Training & Leadership Development
- JCI Accreditation Compliance
Languages
Arabic — Native
Native
English — Advanced
Advanced
Certification
- DHA Pharmacy License
- BLS - American Heart Association
- CSCMP - Inventory Management Professional
Personal Information
Languages
1,1
References
References available upon request.
Timeline
Pharmacy Operations & Purchasing Manager
Glucare Integrated Diabetes Center
11.2023 - 09.2025
Senior pharmacist OP/IP - Branch In charge
King's College Diabetes, Endocrinology Clinic, Dubai
12.2022 - 11.2023
Senior Pharmacist- Inventory Incharge
Dr. Sulaiman Al Habib Hospital, Dubai
09.2021 - 11.2022
Master's Degree - Clinical Pharmacy
Ajman University
09.2019 - 09.2021
Pharmacist Branch Manager
Life Healthcare Group, Sharjah
10.2018 - 08.2020
Bachelor's Degree - Pharmacy
Ajman University
09.2014 - 05.2018