Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aya Mansour

Ajman

Summary

Energetic and optimistic customer service and sales representative with over 10 years of professional experience assisting customers in solving complex Issues and selling products, Hardworking individual or in Team work very organized, Multitasked in handling customers and building relations with good attitude.

Self-motivated customer service and coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Teleperformance Global Services
07.2022 - Current
  • Company Overview: Dubai Health Authority
  • Respond promptly to customer inquiries via Chat, inbound and support Email
  • Obtaining and evaluating all relevant information to handle the inquiry efficiently
  • Ability to multi-task in chat, calls and e-mails
  • Ensure that a high standard of Customer service is always maintained
  • Participates in team works for achieving the best outcome for the customers
  • Take up other duties as assigned
  • Meet department KPIs for phone availability, logged in times, the quantity of interactions taken, hold times, the quality of the calls critical and non-critical
  • Dubai Health Authority

Sales Representative and Customer Service

Orange Telecommunications
11.2018 - 03.2022
  • Company Overview: Cairo International Airport, Egypt
  • Sell telecommunications products and services to both individuals and companies
  • Build market position by locating, developing, defining, and closing business relationships
  • Design customized, cost-effective solutions for the client
  • Maintain an updated database in sales database including all activities, partners, and opportunities with their current status
  • Cairo International Airport, Egypt
  • (Act as Team Leader for 7 Months)

Customer Service

Vodafone Egypt Telecommunications
11.2016 - 11.2018
  • Company Overview: Cairo, Egypt
  • Dealing with customer complaints in order to solve customer problems
  • Speaking and following up with customers via email, live chat, on the phone, or face-to-face to make sure the problem has successfully solved
  • Generating sales leads
  • Follow communication procedures, guidelines and policies
  • Cairo, Egypt

Reservation Agent

Honeymoon Travel
01.2014 - 11.2016
  • Company Overview: Cairo, Egypt
  • Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
  • Resolved guest concerns or complaints in a timely, courteous and professional manner
  • Cairo, Egypt

Front Desk

Syyra Travel
05.2012 - 01.2014
  • Offered guidance to in- and out-bound customers and classgoers on a daily basis, servicing up to 300 people daily
  • Managed communications through four different social media profiles to ensure patrons always received up-to-date organizational information

Education

Bachelor's degree - Mass Communications, Radio and Television

Faculty of Arts
01.2012

Skills

  • Active listening
  • Organized
  • Time management
  • Flexibility
  • Self-motivation
  • Initiative
  • Attention to Detail
  • Product knowledge
  • Problem-solving
  • Collaboration
  • Customer service
  • Attention to detail
  • Organization and time management
  • Flexible and adaptable

Languages

English
Arabic

Timeline

Customer Service Representative

Teleperformance Global Services
07.2022 - Current

Sales Representative and Customer Service

Orange Telecommunications
11.2018 - 03.2022

Customer Service

Vodafone Egypt Telecommunications
11.2016 - 11.2018

Reservation Agent

Honeymoon Travel
01.2014 - 11.2016

Front Desk

Syyra Travel
05.2012 - 01.2014

Bachelor's degree - Mass Communications, Radio and Television

Faculty of Arts

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Aya Mansour