Aya Ramadan
Front Desk Receptionist /Customer Service Representative
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Services Representative / Happiness Consultant
Provis Estate Management, Abu Dhabi, Community, Lifestyle - WTC Abu Dhabi
08.2021 - Current
- End to end customer interaction
- Answer to all new or existing customer inquiries (complaints, requests, questions)
- Work with issue escalation and provide reports as required by management
- Conduct any other tasks as assigned by management
- To support and coordinate with other departments across the business including Sales (Retail, Partnership & Institutional), Operations, Platform Support and Payments
- Maintain a consistent track record of excellent client service delivery and operational performance in an increasingly complex, regulatory, and operating environment
- Actively follow and promote all safety and security policies to ensure a safe and secure workplace for all.
Event Coordinator / Admin Assistant
Zone Group Media L.L.C, Abu Dhabi
11.2019 - 03.2021
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
- Screening phone calls and routing callers to the appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Maintain polite and professional communication via phone, e- mail, and mail
- Identify the client's requirements and expectations for each event
- Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order
- Identify the client's requirements and expectations for each event.
Dental Receptionist
Gulf Pearl Dental Center L.L.C
Abu Dhabi
09.2018 - 09.2019
- Greeting patients as they arrive and answering the phones
- Scheduling and canceling patient appointments
- Dental Charting and Treatment Planning
- Completing and filing insurance forms and dental billing records
- Translating dental services into proper billable codes
- Managing office inventory and supplies
- Communicating with dental supply vendors
- Handling test results including x-rays
- Office duties include document filing, scanning, and creation
- Organization, time management and multitasking abilities
- Preparing and submitting claims for payment by health insurance
- Working knowledge of healthcare insurance (Thiqa / Daman/ Adnic).Sending approvals & claims knowledge
- Ascertaining why claims have been rejected and implementing corrective measures.
Education
Bachelor of Arts - Journalism & Communication
Bani Swayf University
Egypt, Bani Swayf06.2018
High School Diploma -
Aisha Bint Abi Baker
United Arab Emirates, Abu Dhabi05.2014
Skills
- Flexible and Adaptable
- Responsible
- Customer Service
- Self-Motivated
- Collaboration
- Microsoft Office
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Services Representative / Happiness Consultant
Provis Estate Management, Abu Dhabi, Community, Lifestyle - WTC Abu Dhabi
08.2021 - Current
Event Coordinator / Admin Assistant
Zone Group Media L.L.C, Abu Dhabi
11.2019 - 03.2021
Dental Receptionist
Gulf Pearl Dental Center L.L.C
09.2018 - 09.2019
Bachelor of Arts - Journalism & Communication
Bani Swayf University
High School Diploma -
Aisha Bint Abi Baker
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