AYA RAMADAN
Abu Dhabi,United Arab Emirates
Summary
Seeking a challenging commercial role where I can leverage my strong background in customer service, client relationship management, logistics coordination, events, and hospitality, while transitioning into a sales-driven and commercially focused environment. Raised and professionally developed in the UAE, I bring deep cultural understanding, strong communication skills, and a customer-centric mindset that supports revenue growth, market engagement, and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer Service & Commercial Support – Aldar PJSC
Aldar Retail Management
Abu Dhabi, UAE
01.2022 - 12.2025
- Manage end-to-end customer interactions for residential and commercial clients, ensuring high levels of satisfaction and service excellence.
- Act as a front-line representative supporting commercial objectives by identifying customer needs, promoting services, and enhancing customer loyalty.
- Handle customer complaints, escalations, and service recovery cases, contributing to improved NPS and CSAT results.
- Coordinate closely with operations, facilities management, maintenance, security, and leasing teams to ensure timely resolution and smooth service delivery.
- Support community events and client engagement initiatives, coordinating logistics, communication, and on-ground execution.
- Prepare daily and weekly service reports, monitor trends, and provide insights to management to support decision-making and performance improvement.
Logistics & Operational Exposure (Events / Support
Zone Media Group L.L.C
Abu Dhabi, UAE
11.2019 - 03.2021
- Coordinated movement of materials, equipment, and supplies for events and operations.
- Followed up with vendors, transport providers, and internal teams to ensure timelines and service commitments were met.
- Developed strong understanding of time-critical operations, accuracy, and service delivery standards.
Dental Receptionist
Gulf Pearl Dental Clinic
Abu Dhabi, UAE
09.2018 - 09.2019
- Collaborated closely with dental team for smooth daily operations.
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Followed up on insurance claims accurately to support financial operations.
Marketing Officer
RedX Media
Abu Dhabi, UAE
02.2019 - 05.2019
- Conducting market research to identify trends, competitors, and customer preferences.
- Planning, developing, and executing marketing campaigns across various channels.
- Ensuring all content aligns with the brand’s voice and objectives.
- Managing online presence through SEO, SEM, social media, email marketing, and other digital channels.
Education
Bachelor - Mass Communication & Journalism
Cairo University
Egypt 10/2014 - 07/2018
Skills
- Client & Key Account Relationship Management
- Logistics & Operational Support
- Hospitality & VIP Service Excellence
- Complaint Management & Service Recovery
- Market Awareness – UAE / GCC
- Performance Tracking & Reporting
- Cross-Functional Collaboration
- Communication & Negotiation
- Problem Solving & Decision Making
- CRM Systems MS Office
Websites
Languages
Arabic Native
Native
English Proficient
Fluent
Certification
- Aldar CX Academy
Core Retail Training - Aldar’s Signature Experience.
- Abu Dhabi Hospitality Academy - Le Roches
GRACE Foundational Training
References
References available upon request.
Timeline
Customer Service & Commercial Support – Aldar PJSC
Aldar Retail Management
01.2022 - 12.2025
Logistics & Operational Exposure (Events / Support
Zone Media Group L.L.C
11.2019 - 03.2021
Marketing Officer
RedX Media
02.2019 - 05.2019
Dental Receptionist
Gulf Pearl Dental Clinic
09.2018 - 09.2019
Bachelor - Mass Communication & Journalism
Cairo University
10/2014 - 07/2018