Aya Samy
HR Administrative Assistant And Customer Support Executive
Dubai,United Arab Emirates
Summary
Exceptionally detailed oriented, organized and highly accurate business professional with a unique ability to successfully manage several versatile business office support projects simultaneously. Proven competencies as a Customer Support Executive and Administrative Assistant with the ability to empower others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrative Inquiry Assistant
Federal Tax Authority
Dubai, AE
02.2019 - Current
- Answers and transfers phone calls, screening when necessary
- Maintains filing systems as assigned
- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
- Responds to and resolves administrative inquiries and questions
- Guiding The Customers to the relevant legislation and educating them about the correct required producers.
HR Administrative Assistant
Orange Egypt
, Egypt
05.2017 - 12.2018
- Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.) in both paper and the database and ensure all employment requirements are met
- Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts, etc
- Schedule meetings, interviews, HR events etc
- And maintain the team's agenda
- Assist in ad-hoc HR projects, like the collection of employee feedback and Support other functions as assigned.
Customer Support and Tele Sales Executive
Etisalat Emirates
Cairo, Egypt
04.2016 - 12.2017
- Promoted the sale of Etisalat packages and products by advising potential customers of special offers and incentives
- Creating sales campaigns to increase profit share
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support.
Education
Business Administration
Cairo University
09.2013 - 05.2017
Skills
Office administration
Maintaining files
Administrative support
Issue escalation
Documentation and notes
Presentation skills
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Inquiry Assistant
Federal Tax Authority
02.2019 - Current
HR Administrative Assistant
Orange Egypt
05.2017 - 12.2018
Customer Support and Tele Sales Executive
Etisalat Emirates
04.2016 - 12.2017
Business Administration
Cairo University
09.2013 - 05.2017