Aya Samy
HR Administrative Assistant And Customer Support Executive
Dubai,United Arab Emirates
Summary
Exceptionally detailed oriented, organized and highly accurate business professional with a unique ability to successfully manage several versatile business office support projects simultaneously. Proven competencies as a Customer Support Executive and Administrative Assistant with the ability to empower others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrative Inquiry Assistant
Federal Tax Authority
Dubai, AE
02.2019 - Current
- Answers and transfers phone calls, screening when necessary
- Maintains filing systems as assigned
- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
- Responds to and resolves administrative inquiries and questions
- Guiding The Customers to the relevant legislation and educating them about the correct required producers.
HR Administrative Assistant
Orange Egypt
, Egypt
05.2017 - 12.2018
- Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.) in both paper and the database and ensure all employment requirements are met
- Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts, etc
- Schedule meetings, interviews, HR events etc
- And maintain the team's agenda
- Assist in ad-hoc HR projects, like the collection of employee feedback and Support other functions as assigned.
Customer Support and Tele Sales Executive
Etisalat Emirates
Cairo, Egypt
04.2016 - 12.2017
- Promoted the sale of Etisalat packages and products by advising potential customers of special offers and incentives
- Creating sales campaigns to increase profit share
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support.
Education
Business Administration
Cairo University
09.2013 - 05.2017
Skills
Office administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Inquiry Assistant
Federal Tax Authority
02.2019 - Current
HR Administrative Assistant
Orange Egypt
05.2017 - 12.2018
Customer Support and Tele Sales Executive
Etisalat Emirates
04.2016 - 12.2017
Business Administration
Cairo University
09.2013 - 05.2017
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