Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ayaka Asaki

Dubai

Summary

Customer-focused professional with a background in luxury retail and customer experience, recently serving as a Customer Experience Executive at Hermès. Skilled in multilingual communication, client relations, and service excellence. Seeking a role where I can leverage my expertise in customer engagement, problem-solving, and cross-cultural communication to contribute to business success and organizational growth.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Customer Experience Executive

Hermès
Dubai , UAE
11.2023 - Current
  • Delivered exceptional customer service, addressing inquiries and concerns to ensure high satisfaction and brand loyalty.
  • Managed VIP and high-profile clients, providing a seamless luxury experience aligned with brand standards.
  • Analyzed customer feedback and trends to improve service strategies and enhance engagement.
  • Collaborated cross-functionally to optimize processes, improving the overall customer journey.
  • Trained and mentored new team members, ensuring consistency in service excellence.
  • Proficient in Qudini systems to maintain accurate records and streamline service workflows.

Sales intern

Sobha Realty,
Dubai, UAE
06.2023 - 08.2025
  • Built and maintained strong client relationships, driving repeat business and increased customer loyalty.
  • Developed personalized sales strategies, increasing conversion rates and client satisfaction.
  • Led negotiations and closed high-value sales, contributing to revenue growth.
  • Worked with marketing teams to execute targeted sales campaigns and generate leads.

Sales Associate (Part-Time)

Lotteria
Osaka, Japan
06.2018 - 01.2019
  • Delivered excellent customer service, efficiently assisting customers and promoting products.
  • Maintained high operational efficiency, ensuring timely order fulfillment and minimizing service delays.
  • Acted as a proactive team member, collaborating to enhance service quality.

Education

Bachelor’s Degree in Communication & Languages -

Kansai Gaidai University
Japan
04.2018 - 03.2023

Business Chinese (Economics & Trade)

Beijing Language and Culture University
China
09.2020 - 12.2022

Semester Abroad – Communication Studies

The University of Winnipeg
Canada
09.2019 - 12.2019

High School Diploma -

Hashimoto High School
Japan
04.2015 - 03.2018

Zhejiang Yuexiu University of Foreign Languages
China
02.2019 - 07.2019

Skills


  • CRM & Service Management Systems – Experienced with Qudini, Salesforce, and other CRM tools to manage customer relations and optimize service workflows
  • Foreign Languages – Fluent in Japanese, Chinese, and English with strong cross-cultural communication skills to engage diverse client bases
  • Excellent Communication – Effective in both written and verbal communication, ensuring clear, persuasive, and professional interactions
  • Client Relations & Customer Experience – Expertise in building and maintaining relationships with VIP clients, ensuring a personalized and high-level service experience
  • Team Collaboration & Leadership – Skilled in working with cross-functional teams, and leading or mentoring others to achieve collective goals
  • Attention to Detail & Efficiency – Focused on delivering high-quality work with an emphasis on precision and efficiency

Languages

Japanese
Native
Chinese (Mandarin)
Advanced
English
Fluent

Timeline

Customer Experience Executive

Hermès
11.2023 - Current

Sales intern

Sobha Realty,
06.2023 - 08.2025

Business Chinese (Economics & Trade)

Beijing Language and Culture University
09.2020 - 12.2022

Semester Abroad – Communication Studies

The University of Winnipeg
09.2019 - 12.2019

Zhejiang Yuexiu University of Foreign Languages
02.2019 - 07.2019

Sales Associate (Part-Time)

Lotteria
06.2018 - 01.2019

Bachelor’s Degree in Communication & Languages -

Kansai Gaidai University
04.2018 - 03.2023

High School Diploma -

Hashimoto High School
04.2015 - 03.2018

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Ayaka Asaki