Hi, I’m
AYA MOHAMED MOHAMED FATHY
Dubai, Dira, Elrigga,UAE
Summary
Recent graduate with excellent communication and customer service skills. Friendly, hardworking and open team player, ready to learn and develop new skills. Offers adaptable and methodical approach to problem-solving and new challenges.
Overview
13
years of professional experience
Work history
Du Company Dubai, UAE
Telesales agent
09.2023 - Current
Job overview
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Managed business pipelines efficiently, nurturing leads and recording communications.
- Gathered market intelligence to inform new product development.
- Initiated contact with new customers and prospects to establish needs and progress sales process.
- Established long-lasting customer relationships to maximise sales opportunities and repeat business.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Planned and delivered customer service training, boosting satisfaction levels.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Acted as first point of contact for customer issues and queries.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Handled customer queries focused on first-call resolution.
New Home Alexadrina , Egypt
Property consultant /Broker
09.2022 - 02.2023
Job overview
- Identified and addressed unique client needs seeking to buy or sell properties, delivering tailored solutions.
- Took proactive approach to identify and address potential challenges in property transactions.
- Drove business growth by consistently meeting and exceeding established sales targets.
- Established and nurtured lasting client relationships through exceptional customer service for increased satisfaction.
- Assisted clients throughout the entire buying or selling process, offering support from initial contact to successful closing.
- Provided expert property purchasing advice to prospective buyers, building continued client trust and loyalty.
- Held informative property viewings, providing potential buyers with insightful information to support decision-making.
- Maintained deep understanding of local property market trends and stayed abreast of industry regulations.
- Negotiated favourable terms and agreements with clients, maximising profitability for client satisfaction.
- Reviewed post-trade reports to evaluate effectiveness of executed trades and refine strategies.
- Coordinated with risk management teams to assess and mitigate potential market risks, maintaining compliance.
- Provided trading guidance to clients about buying and selling strategies.
- Communicated with clients to answer account related queries or to provide updates on security prices.
- Negotiated with other brokers to buy or sell large blocks of securities at favourable prices.
- Complied with all mandatory policies and adhered to operational procedures to maintain internal controls.
Arabic Gulf for Petrolum ManafactureAlexandria , Egypt
Accountant, Director of Public Relations
08.2017 - 08.2022
Job overview
- Reconciled accounts from income and expense data to net worth and assets.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Created periodic reports comparing budgeted costs to actual costs.
- Analysed monthly balance sheet accounts for corporate reporting.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Resolved reporting errors by conducting investigations and amending accounting entries in line with regulations.
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Prepared for and completed accurate and complete tax returns in advance of deadlines.
Alamlah For Export and Emport Alexandria , Egypt
Sales
05.2015 - 02.2017
Job overview
- Prepared sales slips and sales contracts.
- Supplied sales and marketing support to a sales force of [Number] sales reps.
- Supervised a sales force of [Number] sales associates.
- Maximised sales, advising customers of promotions and sales.
- Attended monthly sales meetings and quarterly sales training.
- Pinpointed incremental sales for sales representatives to pursue.
- Improved sales metrics through tailored and consultative sales approaches.
- Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
- Reviewed sales reports to decipher areas for improved sales strategy.
- Supported sales team in creating and delivering compelling sales presentations.
Center for Private Lessons Alexandria , Egypt
Teacher
04.2014 - 02.2015
Job overview
- Planning and presenting lessons to facilitate students' understanding and application of mathematical concepts.
- Preparing and distributing learning material such as notes, assignments, and quizzes.
- Sourcing the resources and supplies needed for lessons.
- Ensuring that the classroom remains safe and conducive to learning.
- Grading assignments and quizzes in a timely manner.
- Invigilating quizzes and final examinations.
- Documenting and reporting on students' progress.
- Attending meetings with parents and staff.
Engineering and English Coursesalexandria , Egypt
Customer service, Assistance
02.2013 - 02.2014
Job overview
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Refaat Adel Daif Alexandria , Egypt
Accountant, Auditor
06.2011 - 01.2013
Job overview
- Prepared monthly bank reconciliations with [Number]% accuracy.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Reconciled accounts from income and expense data to net worth and assets.
- Maintained integrity of general ledger, including chart of accounts.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Analysed monthly balance sheet accounts for corporate reporting.
- Prepared VAT and income tax forms for commercial and individual clients.
- Guaranteed compliance of accounting activities with government regulations by performing audits.
- Checked and imported payroll and pension data to pay salary deductions.
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Monitored control environments and established improvements according to recommended actions.
- Highlighted process improvement opportunities to support business objective progress.
- Managed audit plans according to risk-based methodologies, minimising future risk.
Education
Alexandria University Alexadria
Bachelor of Commerce from Commerce , Accounting Department
/2017 - /2021 (4 education.years_Label)
Skills
- Sales account management
- Active selling techniques
- [Type] negotiation
- Market research
- Lead qualification
- Service knowledge
- Customer communications
- Sales negotiation
- Customer rapport building
- Lead conversion techniques
- Telesales
- Online customer service
- Email marketing campaigns
- Live chat
- Target driven
Languages
Arabic
Native
English
Fluent
Timeline
Telesales agent
Du Company
09.2023 - Current
Property consultant /Broker
New Home
09.2022 - 02.2023
Accountant, Director of Public Relations
Arabic Gulf for Petrolum Manafacture
08.2017 - 08.2022
Sales
Alamlah For Export and Emport
05.2015 - 02.2017
Teacher
Center for Private Lessons
04.2014 - 02.2015
Customer service, Assistance
Engineering and English Courses
02.2013 - 02.2014
Accountant, Auditor
Refaat Adel Daif
06.2011 - 01.2013
Alexandria University
Bachelor of Commerce from Commerce , Accounting Department
/2017 - /2021 (4 education.years_Label)
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