Ayan Bardai
JVC, Dubai
Summary
Attentive individual offering over4 years of working, started as an agent and currently working as Team Leader for1 year with40 associates reporting under me. Focused and skilled in employee oversight, mentoring and making process improvements. Focused Team Leader with experience reviewing team analytics to improve over all listed KPIs. Courteous and cordial with goal to coach and train employees to meet maximum potential.
Overview
7
7
years of professional experience
Work History
Investment Manager
Square Yards
Dubai
01.2024 - Current
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Maintained updated knowledge of local real estate markets.
- Researched current listings available in the area using multiple online resources.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Managed real estate transactions from initiation to closing.
- Presented properties to potential buyers and addressed questions.
Operations Manager
Wanderlust Bakes
Hyderabad
12.2022 - 11.2024
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Monitored financial performance of the organization and initiated corrective actions as needed.
Team Leader
SITEL India
Hyderabad
07.2021 - 12.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers and Clients through positive attitude and attentive response
- Facilitated training for associates through daily coaching and regular performance appraisals
- Led team of30 members to setup and develop a new campaign in the company
- Assisted with new hire processing and existing training programs
Quality Analyst
SITEL India
Hyderabad
12.2019 - 03.2021
- Listened to calls either recorded live or side-by-side while communicating feedback
- Encouraged good practices and discouraged bad ones
- Identified calls failing to meet predefined standards and identified the problem
- Implemented agent training and coaching initiatives
- Understood the priority of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policy
- Provided customer feedback and internal compliance feedback to management
Specialty Queue
SITEL India
Hyderabad
02.2019 - 11.2019
- Acting as a point of resolution for customers who have complaints
- Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Complaint Handling Policy
- Following correct escalation procedures to Line Management and/or Customer Relations
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Resolved Direct requests and unresolved issues from junior representative
Customer Service Associate
SITEL India
Hyderabad
03.2018 - 02.2019
- Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution
- Achieved 'Employee of the Month' on4 occasions throughout the one-year period, maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring
Education
High Schooling -
Suprabhat Model High School
Hyderabad, Telangana, IndiaCollege XII - M.E.C (Math-Economic-Commerce)
Little Flower Junior College
Hyderabad, Telangana, IndiaSkills
- Teamwork
- Decision Making
- Microsoft Excel
- Microsoft Office
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team Leadership
- Communication Skills
- Customer Service
- Client relationships
- Negotiation
- Stock control
- Account management
- Human resources
- Operations management
- Staff management
References
References available upon request
Languages
Hindi
First Language
English
Proficient
C2
Telugu
Advanced
C1
Gujarati
Advanced
C1
Portuguese
Elementary
A2
Hobbies and Interests
Traveling and exploring places., Interested in outdoor games., Watching Movies., Listing to Music., Baking., Volunteering services.
Timeline
Investment Manager
Square Yards
01.2024 - Current
Operations Manager
Wanderlust Bakes
12.2022 - 11.2024
Team Leader
SITEL India
07.2021 - 12.2022
Quality Analyst
SITEL India
12.2019 - 03.2021
Specialty Queue
SITEL India
02.2019 - 11.2019
Customer Service Associate
SITEL India
03.2018 - 02.2019
High Schooling -
Suprabhat Model High School
College XII - M.E.C (Math-Economic-Commerce)
Little Flower Junior College
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