Hi, I’m
Ayan Das
Sharjah
Summary
I am bachelors degree holder combined with 10 years of experience in, Human Resource Operation, Recruitment, Customer Service. I have Knowledge of Microsoft Excel, Word, Power Point, fluent (written and spoken) in English, Hindi and Bengali and able to work in shifts, including weekends. I am seeking for a challenging opportunity where I can fully use my skills for the success of the organization.
Overview
10
years of professional experience
16
years of post-secondary education
Work History
Aerotransecargo FZE
Administrative Assistant
12.2021 - Current
Job overview
- Assist with day to day operations of Recruitment, HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist recruiters to source candidates and update our database
- Contribute to development and implementation of safety and security activities, programs, procedures;
- Familiarize with the safety, security and compliance publications in Centrik, LEON, emails or other suitable sources;
- Follow established and not to take short cuts
- Make travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations and handling any other trip-related tasks
- Responsibility involves finding and arranging appropriate modes of travel, such as flights and rental cars, as well as making reservations at hotels, motels or other forms of lodging
- The logistical aspect of transporting groups of people from one location to another requires a great deal of planning and organizing, and thus making arrangements.
Tata Sia Airlines Ltd
Senior Customer Service Executive
10.2018 - 12.2021
Job overview
- I was responsible for managing employee relations, which includes maintaining a positive work environment, resolving conflicts, and handling employee complaints, Leave and Monthly Attendance tracking as a station HR
- AYAN DAS
- Coordinator
- Customer Service,Ticking and Reservation
- International Visa Checking for overseas traveler
- VIP Passenger handling ,Administration
- Loyalty Program Management,Sales Report.
Air India Air Transport Services Ltd
Customer Agent
08.2013 - 10.2018
Job overview
- Customer Service
- Leave Management
- Administrative Work
Education
University of Calcutta India
Bachelor of Arts
07.2007 - 08.2011
West Bengal Council Of Higher Secondary Education, West Bengal Board of Secondary EducationIndia
Higher Secondary (10+2)
04.2005 - 04.2007
Belgharia High SchoolIndia
High School Diploma
03.1995 - 03.2005
Skills
Applicant Tracking Systems (ATS) and other HR technology toolsundefined
Timeline
Administrative Assistant
Aerotransecargo FZE
12.2021 - Current
Senior Customer Service Executive
Tata Sia Airlines Ltd
10.2018 - 12.2021
Customer Agent
Air India Air Transport Services Ltd
08.2013 - 10.2018
University of Calcutta
Bachelor of Arts
07.2007 - 08.2011
West Bengal Council Of Higher Secondary Education, West Bengal Board of Secondary Education
Higher Secondary (10+2)
04.2005 - 04.2007
Belgharia High School
High School Diploma
03.1995 - 03.2005
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