Hi, I’m
Ayan Das
Sharjah
Summary
I am bachelors degree holder combined with 10 years of experience in, Human Resource Operation, Recruitment, Customer Service. I have Knowledge of Microsoft Excel, Word, Power Point, fluent (written and spoken) in English, Hindi and Bengali and able to work in shifts, including weekends. I am seeking for a challenging opportunity where I can fully use my skills for the success of the organization.
Overview
10
years of professional experience
16
years of post-secondary education
Work History
Aerotransecargo FZE
Administrative Assistant
12.2021 - Current
Job overview
- Assist with day to day operations of Recruitment, HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist recruiters to source candidates and update our database
- Contribute to development and implementation of safety and security activities, programs, procedures;
- Familiarize with the safety, security and compliance publications in Centrik, LEON, emails or other suitable sources;
- Follow established and not to take short cuts
- Make travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations and handling any other trip-related tasks
- Responsibility involves finding and arranging appropriate modes of travel, such as flights and rental cars, as well as making reservations at hotels, motels or other forms of lodging
- The logistical aspect of transporting groups of people from one location to another requires a great deal of planning and organizing, and thus making arrangements.
Tata Sia Airlines Ltd
Senior Customer Service Executive
10.2018 - 12.2021
Job overview
- I was responsible for managing employee relations, which includes maintaining a positive work environment, resolving conflicts, and handling employee complaints, Leave and Monthly Attendance tracking as a station HR
- AYAN DAS
- Coordinator
- Customer Service,Ticking and Reservation
- International Visa Checking for overseas traveler
- VIP Passenger handling ,Administration
- Loyalty Program Management,Sales Report.
Air India Air Transport Services Ltd
Customer Agent
08.2013 - 10.2018
Job overview
- Customer Service
- Leave Management
- Administrative Work
Education
University of Calcutta India
Bachelor of Arts
07.2007 - 08.2011
West Bengal Council Of Higher Secondary Education, West Bengal Board of Secondary EducationIndia
Higher Secondary (10+2)
04.2005 - 04.2007
Belgharia High SchoolIndia
High School Diploma
03.1995 - 03.2005
Skills
Applicant Tracking Systems (ATS) and other HR technology toolsStrong analyticalAnd critical thinking skillsAbility to manage diverse groups of employees and ensure that their individualNeeds and concerns are addressedStrong knowledge of employment regulations and compliance
Recruitment
Ability to establish and maintain positive relationships with key stakeholders in the organizationMicrosoft Word and ExcelSpreadsheet management
Employee training and development
Business correspondence
Process optimization
Timeline
Administrative Assistant
Aerotransecargo FZE
12.2021 - Current
Senior Customer Service Executive
Tata Sia Airlines Ltd
10.2018 - 12.2021
Customer Agent
Air India Air Transport Services Ltd
08.2013 - 10.2018
University of Calcutta
Bachelor of Arts
07.2007 - 08.2011
West Bengal Council Of Higher Secondary Education, West Bengal Board of Secondary Education
Higher Secondary (10+2)
04.2005 - 04.2007
Belgharia High School
High School Diploma
03.1995 - 03.2005