Ayana Mukanova
Dubai,UAE
Summary
Results-driven and adaptable professional with expertise in client consulting, sales, and project coordination; excels at delivering high-quality service, building strong client relationships, and consistently exceeding sales targets through strategic guidance and effective problem-solving.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales Consultant
Ivan Ogienko Contracting LLC
Dubai, UAE
2025.04 - Current
- Consulting clients on design projects, renovation and construction services, and furniture procurement, providing expert guidance to align solutions with client needs.
- Conducting online and in-person meetings to assess requirements and gather information for preparing detailed proposals and cost estimates.
- Preparing contracts and oversaw the signing process, ensuring smooth execution and compliance with agreements.
- Conducting onboarding sessions and communicated key project information to the team of specialists, ensuring smooth handover and effective implementation of design and construction projects.
- Achieved total sales of ~AED6.58M over 11 months with an average monthly turnover of ~AED598K.
- Built strong client relationships to drive repeat business and increase overall conversion rates.
Senior sales manager
Levita Ballet and Stretching studio
Dubai, UAE
2023.03 - 2025.04
- Optimized CRM systems to enhance customer engagement, streamline processes, and improve data accuracy.
- Improved service quality by conducting performance evaluations and analyzing customer feedback to identify and address gaps.
- Developed and refined sales strategies to effectively engage, acquire, and retain customers, increasing overall conversion rates.
- Managed a team of 3 sales managers, increased revenue by +29.5% (from ~AED3.19M to AED4.14M/year) with an average monthly turnover of ~AED333K.
- Supported the opening of a second branch in 2024, supporting operational and organizational setup.
- Led and motivated a team of 5 employees, implementing performance-driven strategies to exceed sales targets and improve productivity.
Office Administrator
Peak Performance Technology
Dubai, UAE, UAE
2022.03 - 2023.03
- Managed daily administrative operations, including document organization and development of structured spreadsheets to support business processes.
- Prepared and distributed daily and monthly reports and presentations using advanced Excel skills, improving data visibility and operational analysis.
- Handled high-volume internal and external communications (calls, emails, and correspondence), ensuring timely and professional responses.
- Provided Chinese–English translation and interpretation support between staff and management, facilitating effective cross-cultural communication.
- Coordinated staff travel arrangements, optimizing cost and efficiency by selecting the best available options.
- Organized and scheduled meetings, appointments, and corporate events, ensuring smooth execution through strong planning and coordination.
- Managed procurement of office supplies and stationery, maintaining inventory levels while adhering to budget targets.
Telecommunications Project Manager (B2G)
Corporate Business Division of Kazakhtelecom JSC
Astana, Kazakhstan, Kazakhstan
2021.03 - 2022.03
- Led cross-functional project team to deliver large-scale video surveillance implementation, ensuring timely and accurate completion in line with contract deadlines and performance targets.
- Coordinated effectively with multiple internal departments to align project activities and maintain seamless workflow within working groups.
- Managed supplier relationships, logistics, and delivery schedules, ensuring strict adherence to project specifications and timelines.
- Oversaw deployment of surveillance systems across 210+ educational institutions (96 kindergartens, 89 schools, 25 colleges), enabling real-time video integration with city police department systems.
- Acted as primary point of contact throughout the contract lifecycle, resolving operational issues, handling complaints, and providing technical/service consultations.
- Monitored contract performance, including debt tracking and service quality, ensuring compliance with agreed terms.
- Maintained accurate records of sales, support, and client interactions within CRM systems.
- Demonstrated strong problem-solving abilities, ensuring high service reliability and customer satisfaction for government (B2G) clients.
Sales Manager (B2G)
Kazakhtelecom JSC
Astana, Kazakhstan, Kazakhstan
2020.07 - 2021.03
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Secured new clients with impactful pitches and presentations.
- Grew number of customers by 36% in 3 months within a project named "Video surveillance for kindergartens, schools and colleges".
- Delivered reliable, high quality technical support to average of 15-20 B2G users daily.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Achieved exceptional client satisfaction feedback and ratings.
English as a Foreign Language Teacher
Uncle Sam Kids English
Mianyang, China, China
2018.06 - 2020.06
- Provided tailored feedback to students and parents, identifying constructive areas for improvement.
- Specialised in balanced four-skills series with age-appropriate National Geographic curriculum and MidiEnglish programs for EAL students aged 4 – 12.
- Delivered lessons with practical activities, including role-plays and audio-visual content.
- Established positive, productive classroom environments for maximised student engagement.
- Researched teaching methods, advising colleagues on interesting findings.
Sales Consultant
Adidas
Astana, Kazakhstan, Kazakhstan
2012.05 - 2015.06
- Detailed and demonstrated products' characteristics and functions.
- Provided clear, accurate pricing information to customers regarding specific products.
- Delivered outstanding after-sales care through regular communication with customers.
- Diligently executed store operations.
Education
Master of Science - Information And Communication Engineering
Southwest University of Science And Technology
Mianyang, China 2016.08 - 2018.07
Some College (No Degree) - Chinese Language Course
Professional Institute of Zibo
Zibo, China 2015.08 - 2016.06
Bachelor of Science - Radio Engineering, Electronics, Telecommunications
L.N. Gumilyov Eurasian National University
Astana, Kazakhstan 2010.09 - 2014.06
Languages
- Kazakh, Russian, English, Chinese
Certification
- TEFL - Certified Teaching English as a Foreign Language
- HSK - Chinese Proficiency Test
Timeline
Sales Consultant
Ivan Ogienko Contracting LLC
2025.04 - Current
Senior sales manager
Levita Ballet and Stretching studio
2023.03 - 2025.04
Office Administrator
Peak Performance Technology
2022.03 - 2023.03
Telecommunications Project Manager (B2G)
Corporate Business Division of Kazakhtelecom JSC
2021.03 - 2022.03
Sales Manager (B2G)
Kazakhtelecom JSC
2020.07 - 2021.03
English as a Foreign Language Teacher
Uncle Sam Kids English
2018.06 - 2020.06
Master of Science - Information And Communication Engineering
Southwest University of Science And Technology
2016.08 - 2018.07
Some College (No Degree) - Chinese Language Course
Professional Institute of Zibo
2015.08 - 2016.06
Sales Consultant
Adidas
2012.05 - 2015.06
Bachelor of Science - Radio Engineering, Electronics, Telecommunications
L.N. Gumilyov Eurasian National University
2010.09 - 2014.06