Ayaz Hussain
Summary
Service Engineer with strengths in customer relationship management and equipment maintenance. Resolves technical issues swiftly, enhancing production timelines and customer satisfaction. Develops training programmes, upskilling staff in the latest design software and methodologies. Dedicated professional demonstrating strengths in team collaboration and training development. Adapts to changing demands by identifying issues and providing effective solutions. Committed to fostering a culture of continuous improvement and excellence in service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Engineer
Tenaui Middle East Trading LLC
DUBAI, UAE
05.2011 - Current
- Trained new staff on operating digital printing equipment and adhering to safety protocols.
- Analysed customer feedback to make improvements in service delivery and product quality.
- Resolved technical issues swiftly, reducing impact on production timelines and customer satisfaction.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Developed training programmes, upskilling staff in latest design software and creative methodologies.
Senior Technical Support Engineer
FUJIFILM
PUNJAB, PAKISTAN
04.2005 - 05.2011
- Conducted regular maintenance and troubleshooting on printing equipment to minimise downtime.
- Maintained clean and organised workstation and equipment.
- Resolved technical issues swiftly, reducing impact on production timelines and customer satisfaction.
- Calibrated electronic instruments to remove errors in print quality or repurpose machines for other functions.
- Assisted colleagues with troubleshooting printer issues.
- Met with clients and offered technical advice on printer capacity and limitations.
- Provided technical advice and support to clients and staff on printing techniques and materials.
Education
Bachelor of Science - Electronics
Preston University
Punjab Pakistan 01-2008
Skills
- Customer relationship management
- Equipment maintenance
- Technical troubleshooting
- Parts ordering
Languages
English
Upper Intermediate
B2
Urdu
Advanced
C1
Arabic
Elementary
A2
Certification
- Epson Photo Printer Sure Color Sure Lab Certified service engineer
- Epson Large Format Printers Service Certified
- EPSON Software's Training certificate
- Canon LFP IPF Series service certified
- Canon PRO series Technical Training course
Timeline
Service Engineer
Tenaui Middle East Trading LLC
05.2011 - Current
Senior Technical Support Engineer
FUJIFILM
04.2005 - 05.2011
Bachelor of Science - Electronics
Preston University