AYE BDEIR
Dubai,UAE
Summary
Dedicated and detail-oriented professional with experience in customer service, operational support, financial management, and human resources. Skilled in employee relations, contract handling, payroll processing, and government HR systems in the UAE. Adept at problem-solving, process optimization, and ensuring safety and compliance. Proven ability to manage multiple tasks efficiently while maintaining high standards of accuracy and confidentiality. Committed to excellence, continuous improvement, and seeking challenging opportunities for growth and career advancement within dynamic organizations.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Human Resources Officer
Dana Al Tawash Domestic services
Dubai, UAE
07.2024 - Current
- Prepare and process internal employment contracts for staff in compliance with company policies.
- Monitor employee attendance, absences, and leave records using internal systems, prepare accurate monthly payroll reports in coordination with the finance department, and arrange travel tickets for employees during their leave periods
- Maintain organized employee records both digitally and in physical files.
- Support day-to-day HR operations and facilitate communication between management and staff.
- Prepare monthly and annual performance and attendance reports.
- Conduct onboarding and orientation sessions for new employees, covering company policies and HR procedures
- Work with HR-related systems in UAE such as MOHRE System, Immigration System, and the Federal Authority for Identity, Citizenship, Customs & Port Security System, and resolve any related issues technical, administrative, or contractual in accordance with approved policies as per UAE law.
- Screen incoming CVs based on qualifications, communicate with candidates to schedule interviews, and manage recruitment procedures
Passenger Ground Service Agent
Queen Alia International Airport
Amman, Jordan
03.2022 - 01.2023
- Analyzing travel documentation, travel patterns, behavioral signs, and body language to identify high-risk individuals.
- Checking in passengers and verifying documentation at ticket counters and gates.
- Assigning seats, providing gate information, and managing passenger baggage processing.
- Boarding flights, assisting passengers with special needs, resolving customer concerns, and performing other assigned duties.
- Announcing flight information using the public address system.
- Assisting passengers at entrance gates, checking flight tickets to ensure accuracy.
- Ensuring all work areas (check-in, lobby, gate, baggage) are functional and operating computers and specialized equipment like scanners and airline-specific software.
- Producing work-related documentation as required.
- Maintaining the highest standards of safety and security at all times.
Support engineer
Alfalak Electronic Equipment and Supplies
Amman, Jordan
10.2020 - 01.2022
- Handling reported customer issues and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
- Following standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Providing swift feedback to customers and ensuring accurate recording and resolution of all issues.
- Preparing appropriate and timely reports.
- Adhering to SLA guidelines based on issue severity.
- Working as a trainee on Dynamics 65 in finance modules to support customer cases.
Functional Implementer Support in MS Dynamics 365
Alfalak Electronic Equipment and Supplies
Amman, Jordan
10.2020 - 01.2022
- Managing and maintaining the General Ledger, ensuring accurate financial records and compliance with accounting standards.
- Overseeing Accounts Payable processes, including invoice processing, vendor payments, and reconciliation.
- Handling Accounts Receivable activities, such as customer invoicing, payment processing, and account reconciliation.
- Administering Fixed Assets, tracking asset acquisition, depreciation, and disposal.
- Supervising Cash and Bank Management, ensuring efficient cash flow, bank reconciliations, and financial accuracy.
- Implementing and monitoring Budget controls, ensuring alignment with financial planning and organizational objectives.
Education
Bachelor's degree - Accounting Information System
Al-Balqa'a Applied University
Jordan 09.2016 - 01.2020
Skills
- Customer Service
- Documentation Management
- Microsoft Office Suite
- AMADUS ALTÉA
- GO NOW
- SKYPORT
- SABRE
- TIMATIC
- MS Dynamics 365
Languages
Arabic
Native
English
Fluent
Turkish
Beginner
Certification
- Human Resources Training Diploma
National Training Center (NTC). - Human Resources Training Diploma with a Membership in Human Recourses
The International Academy for Leadership and Management LTD. - Human Resources Training Diploma
Al Bayan Institute for Educational Support Services. - Passenger Ground Services Certificate(Distinction Holder) from WingsWay Training Institute. Dubai - UAE
- Airport Operations and Airline Passenger Services
at Sharjah Aviation Services (Sharjah International
Airport). - Foundation in Aviation, Travel and Tourism (+
Learning session on a Boeing 77 Aircraft). - Safety Management Systems.
- Customer Service.
- Security Awareness.
- Customer Documentation.
- Dangerous Goods Awareness - Category (9).
- Airside Safety.
- Customer Journey.
- Entry Requirements for The United Kingdom
Republic of Ireland. - Customers With Additional Needs.
- Check-in.
- Boarding Gate Preparation and Procedures.
Timeline
Human Resources Officer
Dana Al Tawash Domestic services
07.2024 - Current
Passenger Ground Service Agent
Queen Alia International Airport
03.2022 - 01.2023
Support engineer
Alfalak Electronic Equipment and Supplies
10.2020 - 01.2022
Functional Implementer Support in MS Dynamics 365
Alfalak Electronic Equipment and Supplies
10.2020 - 01.2022
Bachelor's degree - Accounting Information System
Al-Balqa'a Applied University
09.2016 - 01.2020
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