Summary
Work History
Education
Skills
Personal Information
Additional Information
Disclaimer
Timeline
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Aye Ma Ma Myo

Aye Ma Ma Myo

Client Support

Summary

Experienced customer service professional skilled in teamwork, leadership, and problem-solving. Excel in customer relations, decision-making, and driving positive outcomes. Dedicated to continuous improvement and fostering a positive work environment to enhance service quality and client satisfaction.

Work History

Customer Success Executive

VAI Marketing Management
  • Handled 100+ daily emails via Freshdesk; used Slack for department communication.
  • Provided user support for project details and troubleshooting.
  • Coordinated client projects to meet goals and timelines.
  • Conducted KYC and KYB reports; managed transactions per regulations.
  • Created reports for operations, risk management, and government agencies.
  • Escalated user queries and technical issues to IT.
  • Organized documentation in Google Drive.
  • Produced daily reports, attended meetings, and engaged in training.
  • Fostered long-term client relationships through quality service delivery.

Customer service officer

Legend Digital Technology LCT
  • Assisted with daily exchange events, announcements, and platform knowledge dissemination.
  • Responded promptly to customer questions, including managing negative feedback.
  • Strived to exceed customer expectations and ensure they feel valued.
  • Attended meetings to stay updated on platform functions.
  • Followed up on customer inquiries via Zendesk and handled Jira tickets.
  • Approved real name authentications (KYC).
  • Liaised with the technical team to address client inquiries and requirements.

Customer Service Associate

Urban Foods LLC (GMG Consumer Retail)
  • Assist my superiors to manage the overall day to day operations and daily documents
  • Handle client's enquiries, complaints and emergency incidents
  • Handle the decision on return/exchange products.

Sales Associate

The Beauty Phase (Myanmar)
  • Deliver exceptional customer service and exceed client expectations.
  • Achieve monthly and seasonal sales goals consistently.
  • Maintain an organized, accurate client book and provide regular follow-ups.
  • Manage product returns and exchanges.
  • Address inquiries, complaints, and emergency incidents.

Receptionist

Myanmar Thilawa Sez Holding LLC (Myanmar)
  • Answer phone calls, relay messages, and arrange appointments.
  • Prepare and organize documents for meetings, conferences, travel, and expenses.
  • Manage cash accounts and maintain accurate records of transactions.
  • Operate email systems and coordinate information flow internally and externally.
  • Skilled in retail administration.

Education

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STRATEGY FIRST INSTITUTE (MYANMAR)

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THE U.S. EMBASSY AMERICAN CENTER (MYANMAR)

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STANDFORD-CITY BUSINESS INSTITUTE (MYANMAR)

UNIVERSITY OF WEST DAGON (MYANMAR)

Skills

Customer Relations

Personal Information

Date of Birth: 05/05/96

Additional Information

Strengths & Qualifications


**Technical Proficiency:**

  • Microsoft Office: Word, PowerPoint, Excel
  • Zendesk
  • Microsoft Outlook
  • Freshdesk
  • Microsoft Teams
  • Slack

Disclaimer

I hereby declare that all the details that are furnished above by me are true and correct to the best of my knowledge and belief and happy to provide references upon request.

Timeline

Customer Success Executive

VAI Marketing Management

Customer service officer

Legend Digital Technology LCT

Customer Service Associate

Urban Foods LLC (GMG Consumer Retail)

Sales Associate

The Beauty Phase (Myanmar)

Receptionist

Myanmar Thilawa Sez Holding LLC (Myanmar)

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STRATEGY FIRST INSTITUTE (MYANMAR)

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THE U.S. EMBASSY AMERICAN CENTER (MYANMAR)

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STANDFORD-CITY BUSINESS INSTITUTE (MYANMAR)

UNIVERSITY OF WEST DAGON (MYANMAR)

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