Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ayesha Al Hammadi

Abu Dhabi,AZ

Summary

Proven track record in enhancing customer satisfaction and engagement, notably at GMG, through innovative inventory management and resolving complex issues. Achieved significant improvements in operational efficiency and customer relations without exceeding a numerical percentage. Highly adaptable team leader with excellent background of quick and effective performance.

Work History

Admin Assosiate

GMG
05.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.

Feild Customer Service

LULU HQ
02.2024 - 04.2024
  • Managed a high volume of calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company products and self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Education

High School Diploma -

Al Qadisiya High Schools For Girls
Abu Dhabi, United Arab Emirates
07.2008

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Customer Engagement
  • Courteous and Professional
  • Flexible Schedule
  • Work Planning and Prioritization
  • Data Entry
  • Customer service orientation

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Admin Assosiate

GMG
05.2024 - Current

Feild Customer Service

LULU HQ
02.2024 - 04.2024

High School Diploma -

Al Qadisiya High Schools For Girls
Ayesha Al Hammadi