Ayesha Faisal
United Arab Emirates , ,Dubai
Summary
A proactive and results-oriented professional with strong communication skills and leadership abilities. Possesses a diverse background in banking operations, customer service, and healthcare administration. Eager to leverage my experience in a challenging role that fosters professional growth and enhances organizational success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Branch Service Officer (Cash & Operations)
Meezan Bank Limited
Islamabad, Pakistan
11.2020 - 01.2023
- Processed daily banking transactions (deposits, withdrawals, transfers, and remittances) with 100% accuracy, adhering to industry regulations
- Facilitated currency exchange and remittance transactions for customers, ensuring competitive rates and accurate records of both currency bought and sold, and money transferred
- Boosted customer engagement by 20% through proactive product recommendations, including remittances, money transfers, and personalized financial services
- Ensured security of vault keys, reconciled cash drawers, and maintained proper documentation, consistently avoiding discrepancies
- Managed ATM cash loading and balancing to ensure smooth and continuous operations of ATM services
- Assisted auditors by providing necessary documents for seamless audit processes, ensuring adherence to financial regulations
- Delivered remittance services, helping customers with domestic and international transfers while ensuring timely, accurate, and compliant transactions
- Worked closely with management to streamline remittance processes and ensure efficient, accurate completion of customer transactions
IPD Incharge / Receptionist
Rawal Institute Of Health Sciences
Islamabad
04.2017 - 10.2020
- Supervised patient registration, ensuring accuracy of medical and demographic data
- Coordinated with healthcare teams to streamline patient admissions and ensure timely processing
- Referred uninsured patients to Financial Counsellors for assistance, facilitating their access to support
- Maintained patient records in line with regulatory standards, ensuring confidentiality and compliance
- Processed admission paperwork and other related documentation to ensure smooth patient intake
- Collected payments, managed discharge documentation, and updated billing records efficiently
- Managed appointment scheduling, ensuring proper coordination and minimal wait times
- Assisted in preparing reports, tracking inventory of medical supplies, and handling correspondence as needed
- Managed daily administrative tasks such as filing, data entry, and office organization to ensure smooth office operations
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Master's degree - Computer Science
Pir Mehr Ali Shah Arid Agriculture University
09.2017 - 10.2019
Bachelor of Science -
Quaid-i-Azam University ,Pakistan
02.2014 - 01.2016
Skills
- Customer Services
- Temenos T24 Software
- Problem Solving Skills
- Team Collaboration
- Microsoft Office proficiency
- Good Communication and Writing Skills
- Oracle
- CRM
- Database management
- Project Management
- Filing systems knowledge
- Team Leadership
- Digital banking navigation
- Foreign currency exchange knowledge
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Certification
- Branch Service Officer Batch Training MEEZAN BANK LTD
- HEALTH INSURANCE MANAGEMENT COURSE GIZ German cooperation(Deutsche Gesellschaft für Internationale Zusammenarbeit)
- Front-end Developer internship interns.pk
- Google Project Management Coursera
Timeline
Branch Service Officer (Cash & Operations)
Meezan Bank Limited
11.2020 - 01.2023
Master's degree - Computer Science
Pir Mehr Ali Shah Arid Agriculture University
09.2017 - 10.2019
IPD Incharge / Receptionist
Rawal Institute Of Health Sciences
04.2017 - 10.2020
Bachelor of Science -
Quaid-i-Azam University ,Pakistan
02.2014 - 01.2016
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