Executive - Customer Service
Medi Assist India Pvt. Ltd.
5 2014 - 11.2019
- Established strong relationship with key stakeholders, including healthcare providers and clients, to enhance collaboration and service delivery, leading to a [X]% increase in client satisfaction scores.
- Conducted comprehensive needs assessments for clients, identifying gaps in coverage and recommending suitable healthcare insurance products, resulting in increase in policy upgrades.
- Led client training sessions on policy features, benefits, and claims processes, empowering clients with the knowledge needed to maximize their coverage
- Collaborated with internal teams including underwriting and claims, to streamline client onboarding processes, reducing turnaround time and improving overall client experience.
- Utilized CRM tools to track client interactions and policy updates, enabling proactive communication and improved service delivery.
- Trained and mentored junior team members on best practices in client management and insurance solutions, enhancing team performance and knowledge sharing.
- Understanding & Resolving Client Issues.
- Generating more leads by cross-selling, referrals and cold calls for retail & corporate business.
