Ayesha Kousar
RAK,UAE
Summary
Dedicated professional with a strong foundation in UAE VAT law and advanced proficiency in Tally, TDL, and SAGE software. Demonstrates exceptional communication skills and a positive attitude, effectively coordinating within teams and thriving in both independent and collaborative environments. Adept at multitasking and performing under pressure, with a proven ability to adapt to diverse settings and embrace change. Committed to continuous learning through exploration, aiming to leverage skills in dynamic roles that foster growth and innovation.
Overview
18
18
years of professional experience
6012
6012
years of post-secondary education
Work history
Tally Support Head & Accounts
WAHAT AL BUSTAN (WABCOM)
01.2020 - 12.2025
- Preparing Invoices, purchases, quotations/orders, entering receipt & payment other transactions in Tally.ERP9/TallyPrime
- Preparing accounting records, financial statements and other reports.
- Monitoring Payable & Receivable review and Finalize Monthly collection Reports.
- Recording sales, submitting performance salesman wise report, cash collection report to the management.
- Updating daily sales and purchases in TallyPrime software
- Maintaining stock and relevant inventory reports.
- Generating Performa Invoice, Delivery Note, Invoices and relevant documents.
- Coordinating with customer and debt collection
- Handling all outward payments and inward receipts of the company
- Reconciling various bank accounts in multiple banks and maintaining all bank records.
- Reconciliation of Customer/Vendor statement of accounts.
- Managing PDC transactions
- Preparing financial statements like, Trial Balance, Balance Sheet, P&L on monthly basis
- Maintaining Petty Cash records for office and operations
- Filing VAT returns quarterly basis
- Analyzing and interpreting in systematic manner and giving solutions for Customers regarding various queries/issues/problems in accounts, Inventory, Statutory and Tally.Net features etc.
- Handling VAT related issues and providing solutions regarding VAT
- VAT Training / Implementation online
- Helping out the customers for doing E-Returns
- Handling all AMC and Non-AMC support calls and assisting through Telephonic and by taking online system access.
- Maintaining records for AMC customers and fixing appointments as and when required and approaching Service Calls for non-AMC and fixing appointments for service calls
- Handling customer queries relating to software license and Data issues online/telephonic/email
- Providing online support to customers by troubleshooting the problems in accounting, inventory and taxation
- Assisting customers in executing the entries into tally software ad reports generation
- Assisting customers in Payroll entries.
- Payroll implementation
- Assisting in inventory management – BOM creation, Stock Transfer, Manufacturing Journal creation
- Assist clients with VAT compliance (if applicable at that time), including VAT-related entries in Tally and basic guidance on tax/inventory compliance.
- Offer training or guidance to client staff for Tally usage (basic accounting entries, invoicing, stock management, report generation).
- Support internal team coordination: liaise with supervisors or senior staff for complex cases or escalations, coordinate follow-ups, and assist in preparing client reports.
- Arranging HRMS software demo/meetings
- Handling Tally cloud implementations
- TALLY GOLD PARTNER – SHARJAH
Tally Support, Accounts /Admin
NILA SOFTWARE TECHNOLOGIES FZE
01.2016 - 01.2018
- Making Invoices, purchases, quotations/orders, entering receipt & payment other transactions in Tally.ERP9.
- Preparing accounting records, financial statements and other reports.
- Monitoring Payable & Receivable review and Finalize Monthly collection Reports.
- Recording sales, submitting performance report, cash collection report to the management.
- Updating daily sales and purchases in Tally.ERP9 software
- Maintaining stock and relevant inventory reports.
- Generating Performa Invoice, Delivery Note, Invoices and relevant documents.
- Coordinating with customer and debt collection
- Handling all outward payments and inward receipts of the company
- Reconciling various bank accounts in multiple banks and maintaining all bank records.
- Reconciliation of Customer/Vendor statement of accounts.
- Managing PDC transactions
- Preparing financial statements like, Trial Balance, Balance Sheet, P&L on monthly basis
- Maintaining Petty Cash records for office and operations
- Filing VAT returns quarterly basis
- Analyzing and Interpreting in systematic manner and giving solutions for Customers regarding various queries/issues/problems in accounts, Inventory, Statutory and Tally.Net features etc.
- Handling VAT related issues and providing solutions regarding VAT
- VAT Training / Implementation online
- Helping out the customers for doing E-Returns
- Handling all AMC and Non AMC support calls and providing solution through Telephonic and by taking online system access.
- Maintaining records for AMC customers and fixing appointments as and when required and approaching Service Calls for Non AMC and fixing appointments for service calls
- Handling customer queries relating to software license and Data issues online/telephonic/email
- Providing online support to customers by troubleshooting the problems in accounting, inventory and taxation
- Assisting customers in executing the entries into tally software till finalization of accounts.
- Solving the queries and sending a mail to customers
- Assisting customers in Payroll entries.
- Payroll implementation
- TALLY SERVICE PARTNER
Tally Support, Accounts / Admin
COREPLUS COMPUTER SOFTWARE TRADING LLC
01.2014 - 01.2016
- Provide customer support for accounting and inventory issues using Tally ERP — respond to client queries via phone, email, or remote-access.
- Record daily accounting transactions: invoices, purchases, receipts/payments, journal entries, vouchers, and update ledgers.
- Prepare monthly financial statements: Trial Balance, Profit & Loss, Balance Sheet; maintain bookkeeping for clients.
- Manage accounts payable and receivable; follow up on outstanding receivables and coordinate vendor payments.
- Reconcile bank statements and maintain up-to-date bank records across multiple client accounts.
- Handle customer/vendor statement reconciliations, PDC management, and maintain petty cash records.
- Maintain inventory and stock records: update stock ledgers, track purchases and sales, manage stock transfers.
- Generate and issue invoices, delivery notes, purchase orders, and related documentation as needed.
- Provide software-license support, troubleshooting data/import/export issues, and ensure Tally configurations work correctly for client needs.
- Maintain administrative duties: documentation, data-entry support, correspondence, filing client records, managing client accounts.
- TALLY SERVICE PARTNER – TALLY SOLUTIONS DUBAI
Tally Software Support Executive
IT CATALYST SOFTWARE (I) PVT LTD
01.2010 - 01.2014
- Providing solutions to the customers regarding various queries/issues/problems in Accounts, Inventory, Statutory and Tally.Net features etc.
- Providing solutions for the issues regarding the Taxations i.e., VAT, Excise Tax, TDS, CST, Service tax etc.
- VAT Training / Implementation online
- Helping out the customers for doing in E- Returns.
- Handling all AMC and Non AMC support calls and providing solution through Telephonic and by taking online system access.
- Maintaining records for AMC customers and fixing appointments as and when required and approaching Service Calls for Non AMC and fixing appointments for Service Calls.
- Maintaining Tally CRM & allocating leads to concern team, fixing Service call for onsite visit
- Managing Tally shop add on and handling add on support by Mailing/telephonic/remote and developing small add on and uploading in Tally Shop
- Rectifying Bugs and enhancing new features in add on and uploading in Tally shop.
- Handling online Implementations and Support for big Projects like Asian Paint & Toyota
- Handling TDL Support /TDL Implementations
- Development for small customizations and have been part of big project customizations.
- Designing Plain and Preprinted Invoice Customizations.
- Preparing documentations/user manuals and video demos for all big projects
- Conducting Webinars as and when required for big Projects.
- Maintaining Tally FTP Site for Asian Paint Project and uploading TCP files, state wise Data along with required demo data and manuals, videos and other related files.
- Testing modules after development.
- Part on Asian Paint Tally roll out implementation
- Handling Tally Software Online Webinars
- Providing Online Demos for Asian Paint Dealers, Rollout Partners and for AP Team
- TCP Date Lock Management for customization projects
- Collecting small customization requirements and follow ups
- Maintaining TDL Case Status and managing project files
- Master Tally Partner – TALLY SOLUTIONS
Accounts Process Executive
GREET TECHNOLOGIES PVT LDT
01.2009 - 01.2010
- Handling customer queries relating to software license and Data issues online/telephonic/email.
- Providing online support to customers by troubleshooting the problems in accounting, inventory and taxation.
- Assisting customers in executing the entries into tally software till finalization of accounts.
- Solving the queries and sending a mail to customers
- Assisting customers in Payroll, VAT and TDS entries.
- Payroll implementation
- VAT Implementation
- TALLY SOLUTIONS - KPO
Accounts Assistance
JAIN RANKA & Co.
01.2008 - 01.2009
- Coordinating with Finance Team for the preparation, maintenance and filing of projected P&L Account and Balance Sheet as required.
- Preparing financial statements like, Trial Balance, Balance Sheet, P&L on monthly basis
- Checking & Posting of voucher entries
- Journalizing.
- Assisting in Taxation filing and returns i.e., VAT, Excise Tax, TDS, CST, Service tax etc.
- Monitoring Payable & Receivable review and Finalize Monthly collection Reports.
- Knowledge in book keeping.
- Maintaining clients’ confidential records and files.
- Passing necessary entries in Dos based accounting software and updating the Master file on daily basis
- CA FIRM
Education
Bachelor of Commerce - B.COM
TERESION COLLEGE MYSORE
P.U.C -
NATIONAL COLLEGE
S.S.L.C -
JUNIOR COLLEGE
Skills
- Hard worker and Positive attitude
- Ability to handle people
- Willingness to accept changes
- Good communication
- Easily can adopt any environment
- Positive approach towards work environment with flair of learning through exploration
- Good coordinator within a team and perform well in both team and independent environments
- Confident and efficient in Understanding Assignments
- Capable to work under pressure
- Able to do multi tasking
- Knowledge and practice on UAE VAT law
- Diploma in Computer
- DTP (Desktop Publishing)
- Tally earlier version 45 to Latest Tally Prime
- Tally Development Language (TDL – Basic Level)
- SAGE Basic (Peachtree)
PERSONAL PROFILE
Languages Known : English, Hindi, Kannada, and Urdu
AWARDS & RECOGNITION
- Team Lead – Customer Support Award
- Customer Delight Champion Award
Other General Roles & Responsibilities
- Clerical duties including answering general queries by telephone, sorting and opening post, photocopying documents, ordering stationery etc
- Direct calls and respond to enquiries.
- Converting enquires to service calls or prospects.
- Supervise & coordinate in petty cash activities for the company
- Daily follow ups with customers
- Preparation of Quotations, Invoicing, Purchase Orders, Enquiries, Accounts statements etc.
- Maintaining accounts receivable & payable
- Payment follow ups
- Managing accounts and administrative work.
- Carrying out payment transactions, invoicing and checking incoming invoices.
- Tele Sales and Marketing
- Customer care and helpdesk
Timeline
Tally Support Head & Accounts
WAHAT AL BUSTAN (WABCOM)
01.2020 - 12.2025
Tally Support, Accounts /Admin
NILA SOFTWARE TECHNOLOGIES FZE
01.2016 - 01.2018
Tally Support, Accounts / Admin
COREPLUS COMPUTER SOFTWARE TRADING LLC
01.2014 - 01.2016
Tally Software Support Executive
IT CATALYST SOFTWARE (I) PVT LTD
01.2010 - 01.2014
Accounts Process Executive
GREET TECHNOLOGIES PVT LDT
01.2009 - 01.2010
Accounts Assistance
JAIN RANKA & Co.
01.2008 - 01.2009
Bachelor of Commerce - B.COM
TERESION COLLEGE MYSORE
P.U.C -
NATIONAL COLLEGE
S.S.L.C -
JUNIOR COLLEGE