Ayesha Mahmoud
Learning & Development Lead
Dubai
Summary
A highly organized and proactive professional with a successful track record spanning 13 years, including six years dedicated to learning and development and seven years in pharmaceutical/retail sales.
Demonstrated expertise in crafting, implementing, and optimizing learning solutions tailored to organizational needs.
Renowned for exceptional communication skills and proficient at stakeholder management, consistently driving collaboration and buy-in across diverse teams.
Passionate about leveraging training initiatives to foster employee growth and organizational success within the pharmaceutical industry.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Learning & Development Lead
Pharmalink & Medicina Group
11.2017 - Current
- Identify Learning and development needs by conducting Training Need Analysis across different levels in line with organization's objectives
- Design training modules using instructional learning design methodology
- Facilitate virtual, in-person training sessions for sales, Marketing, retail pharmacists & managers according to the yearly training plan
- Build action plan for training effectiveness reports and measure impact against KPIs.
- Perform post-program evaluation to highlight strengths and areas for improvement of learning intervention, and offer insights into customer experience following program completion.
- Coach Medical representatives and sales supervisors in field to ensure team development
- Develop new leaders through the company's pool of talent (Leaders for Tomorrow) through several processes starting from setting the selection criteria to classroom training and practical workshops
- Boost employee morale through different employee engagement initiatives
- Liaise with Human Resource team in employee succession plans
- Manage several projects aiming at increasing employee retention and decreasing employee turnover rate.
First line manager
Abbott/Egypt pharmaceutical
11.2015 - 11.2017
- Achieved company sales objectives by leading a team of ten medical representatives in three different territories
- Coached Medical representatives in the field to ensure team development and performance improvements
- Recruited, hired, and trained the new medical representatives
- Tracked team sales and KPIs to ensure the team is achieving and exceeding its goals
- Supervised and coordinated the daily activities of medical representatives engaged in promoting and selling company products.
Education
MBA - Career Management
ESLSCA Business School
Cairo, Egypt 04.2001 -
Bachelor of Science - Pharmaceutical Sciences
Cairo University
Cairo, Egypt 04.2001 -
Skills
Project management
Training delivery
Training Program Assessment
Staff development plans
Staff Leadership
Communication Skills
Analytical Thinking
Stakeholder Management
Project management
Certification
Certified Master Trainer - SHRM & HRCL
Accomplishments
- Conducted more than 300 training sessions for field force and back-office employees in the past six years.
- Launched Pharmalink pool of talent (LFT) in Jan 2018.
- Awarded as an Employee of the Year in 2019.
- Achieved more than 95% satisfaction rate from the trainee feedback in the past six years.
- Conducted Several Assessment Centers which resulted in the promotion of 34 Medical representatives in Sales, Marketing, and Training.
- Manage an open day for 500 employees with a 90% satisfaction rate.
- Successfully presented the L&D department in 3 cycle meetings 2018, 2019, and 2020.
Timeline
Learning & Development Lead
Pharmalink & Medicina Group
11.2017 - Current
First line manager
Abbott/Egypt pharmaceutical
11.2015 - 11.2017
MBA - Career Management
ESLSCA Business School
04.2001 -
Bachelor of Science - Pharmaceutical Sciences
Cairo University
04.2001 -