Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Languages
Affiliations
Accomplishments
References
Timeline
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Ayesha Mulla

Ayesha Mulla

UAE

Summary

Dynamic professional with 7 years of diverse experience in public relations, customer service, and event coordination, dedicated to enhancing client satisfaction and operational efficiency. Expertise in social media marketing, effective communication, and fostering cross-functional relationships has consistently driven successful engagement and brand protection. Committed to delivering exceptional service, particularly in high-pressure environments, while ensuring seamless collaboration within teams. Eager to leverage a strong foundation in customer relations to thrive in the aviation industry.

Overview

8
8
years of professional experience
4046
4046
years of post-secondary education
1
1
Certification

Work History

Co Leader of Public Relations

Triumph TBT
Mumbai, India
11.2017 - 05.2025
  • Social Media Marketing And Management.
  • Reaching out to prominent mental health professionals and speakers for events.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Hosting Instagram Live Sessions.
  • Ensuring that the needy and deprived get access to mental health services especially during COVID - 19 pandemic.
  • Attracting sponsorship and fundraising.
  • Ensuring proper coordination among the PR members.
  • Launched innovative, effective promotions and marketing campaigns to meet client demands.
  • Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
  • Drove continuous content improvement, cultivating cross-functional relationships with marketing teams to obtain relevant input.

Event Assistant

Lycan
Abu Dhabi, United Arab Emirates
05.2025 - 05.2025
  • Efficiently organized and alphabetized guest badges and lanyards for over 300 attendees, streamlining the check-in process and minimizing wait times.
  • Managed the distribution of welcome tote bags containing the event agenda, writing materials, badges, and branded giveaways, ensuring each guest received a complete and professional package.
  • Provided on-site support by addressing attendee inquiries, offering clear directions, and facilitating smooth navigation throughout the venue.
  • Collaborated closely with the event coordination team to execute a seamless registration and welcome experience.
  • Delivered exceptional guest service while maintaining a professional and hospitable atmosphere, contributing to overall event success and positive attendee feedback.

Graduation Logistics Assistant

OP3, NYUAD
Abu Dhabi
05.2025
  • Assisted in organizing and preparing graduation gowns for undergraduate students, graduate students, faculty, and staff.
  • Sorted gowns by size, packed them in covers, and arranged them systematically on racks for efficient distribution.
  • Managed gown distribution by verifying student identities, helping recipients with gown fitting, and recording details in a Google spreadsheet.
  • Monitored inventory and maintained accurate records of gown sizes issued, recipient names, and any comments or special requests.
  • Provided on-site support during the event and ensured a smooth and professional distribution experience.
  • Coordinated and processed gown returns over three days, verifying completeness and condition of items returned.

Customer Sales Representative

Lifestyle, Centerpoint
Sharjah, United Arab Emirates
09.2023 - 09.2023
  • Presented the latest Back to School merchandise to prospective buyers, emphasizing key features and special promotions to drive sales.
  • Encouraged customers to fill out forms to receive discounts, increasing engagement and sales opportunities.
  • Delivered excellent customer service by promptly addressing customer concerns and ensuring high satisfaction levels.
  • Maintained regular communication with clients to gather feedback, assess satisfaction, and introduce new school-related product offerings.
  • Assisted in implementing visual merchandising standards, ensuring product displays were organized, attractive, and aligned with the Back to School theme.

Venue Assistant

Huawei Connect 2022
Dubai
10.2022
  • Assisted during a 3-day global tech event, ensuring smooth registration and attendee management.
  • Organized lanyards in alphabetical order and managed on-site distribution to attendees.
  • Maintained accurate attendee records and entry logs using Microsoft Excel.
  • Supported the event coordination team in delivering a seamless registration experience.

Device Operator

Rivoli XLucia Lights
Dubai, United Arab Emirates
09.2022 - 09.2025
  • Operated the Lucia Light Therapy Device, guiding participants through light sessions designed to promote relaxation, mental clarity, and emotional well-being.
  • Informed and educated over 100 individuals daily about the principles and benefits of light therapy, adapting explanations to suit a diverse, international audience.
  • Facilitated calm and welcoming interactions, ensuring each participant felt comfortable and well-informed before and after their session.
  • Supported the overall experience zone by maintaining a clean, organized space and tracking participation metrics.

Education

Master of Arts - Political Science

University of Mumbai
Dadar, Mumbai

Bachelor of Arts - Political Science

University of Mumbai
Churchgate, Mumbai

Higher Secondary - Arts & Humanities

K.C College
Churchgate, Mumbai
07.2015 - 02.2017

Skills

  • Public Relations
  • Social Media Management & Content Coordination
  • Customer Service & Client Relations
  • Logistics & Event Coordination
  • Inventory & Merchandise Management
  • Strong Verbal & Written Communication
  • Interpersonal & Cross-Cultural Communication
  • Data Entry & Record Maintenance (eg Google Sheet)
  • Alphabetical Sorting & Registration Management
  • Focused, Reliable & Professional
  • Adaptable in Fast-Paced Environments
  • Quick Learner & Observant

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Certification

Grooming 360°

Personality Development Course, 2016.

Focused on communication skills, etiquette, self-confidence, and professional grooming. Included group exercises to develop teamwork, public speaking, and interpersonal skills.



Certificate Course in Gender Studies

Gender Issues Cell, K.C. College, 2018.

A 3-month program conducted by the proactive Gender Issues Cell of K.C. College, aimed at deepening awareness and critical understanding of gender discrimination and the socially constructed nature of gender roles. The course involved interactive lectures, group discussions, debates, and film screenings, encouraging reflection on personal gendered experiences and examining the interconnected nature of various forms of oppression.

Languages

English
Proficient
C2
Hindi
Proficient
C2

Affiliations

  • Content Creation
  • Mental Health Advocacy

Accomplishments

Academic Excellence Award
Awarded for securing 89.90% in SSC board exams in 2015.

References

References available upon request.

Timeline

Event Assistant

Lycan
05.2025 - 05.2025

Graduation Logistics Assistant

OP3, NYUAD
05.2025

Customer Sales Representative

Lifestyle, Centerpoint
09.2023 - 09.2023

Venue Assistant

Huawei Connect 2022
10.2022

Device Operator

Rivoli XLucia Lights
09.2022 - 09.2025

Co Leader of Public Relations

Triumph TBT
11.2017 - 05.2025

Higher Secondary - Arts & Humanities

K.C College
07.2015 - 02.2017

Master of Arts - Political Science

University of Mumbai

Bachelor of Arts - Political Science

University of Mumbai
Ayesha Mulla