Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayesha Mustafa

Ayesha Mustafa

Manager Revenue Management
Lahore, Punjab

Summary

Proven leader in revenue and sales management, I excelled at Inteliqo by implementing dynamic pricing strategies that significantly increased bookings. With expertise in financial management and a knack for building strong customer relationships, my approach consistently enhances client satisfaction and team performance. Skilled in marketing and operations, I drive results through effective business planning and team leadership.

Overview

7
7
years of professional experience

Work History

Manager Revenue Management

Inteliqo
05.2024 - Current
  • Develop and implement pricing strategies to increase revenue and bookings for property owners and Host & Stay, while managing the Dynamic Pricing System, Beyond.
  • Ensure top property performance and address owner queries with data-driven, commercially sound advice.
  • Utilize Revenue Management insights to guide owners and colleagues, and collaborate with the Owner Relations team on pricing and optimization. Provide regular performance reports for marketing, acquisition, retention, and finance teams.
  • Use financial software to prepare consolidated financial statements.

Agent Support Specialist

IBEX Global - The Resource Group
04.2023 - 05.2024
  • Always be friendly, understanding, and professional with customers.
  • Respond quickly to their questions through different channels and resolve any complaints.
  • Know our products well to answer their questions, handle orders and requests, and keep detailed records of interactions.
  • Work with your team and share feedback to improve service.
  • Manage and support junior customer service reps, ensuring overall customer satisfaction and excellent support.

Account Executive

MOTIVE
08.2022 - 04.2023
  • Develop business plans to achieve goals and manage the sales cycle from prospecting to closing.
  • Identify and convert new sales opportunities into long-term partnerships through networking. Lead a team to ensure timely, budget-friendly delivery of products or services.
  • Build and manage client relationships, serve as the primary contact, and conduct regular meetings to address needs.
  • Oversee sales account representatives, address client issues, and stay updated on new products and features.
  • Track sales success, analyze data, and provide creative suggestions to boost sales and enhance client experience.

Senior Executive Sales Representative

IBEX Global - The Resource Group
03.2021 - 07.2022
  • I graduated top of my class and, after overcoming initial challenges and working with over 20 providers, became a strong sales agent, earning a promotion to manage accounts for Comcast, Cox, and HughesNet.
  • I handle inbound calls promptly and courteously, provide personalized service, upsell products, and process orders and applications.
  • I route calls, document interactions, identify customer issues, complete reports, and manage customer databases.
  • My efforts in enhancing customer loyalty led to a nomination for Best Agent within just five months.

Sales Representative

Arrows Communication
09.2017 - 02.2021
  • In my first sales job, I overcame initial challenges by being consistent and developing effective strategies to present and offer products.
  • I analyzed client needs, built strong relationships, and used cold pitching to reach new clients.
  • I resolved issues to enhance satisfaction, met sales targets, and coordinated with teams.
  • I assessed market potential, tracked sales progress, and provided management with insights on client needs and competitive activities.
  • I stayed updated on best practices and continuously improved based on feedback.

News Reporter

GNN
02.2017 - 05.2017
  • Produced regular features and breaking news articles on business, government, health, and crime.
  • Wrote and edited stories for broadcast, and collaborated with a co-producer to manage the board for weekly newscasts. Covered local news by writing three or more stories per week, interviewing residents, and editing content.
  • Obtained public records to verify information and conducted video interviews with sources.
  • Participated in weekly planning meetings to pitch ideas and provide feedback to fellow reporters.

Education

Bachelor of Arts - Mass Communication

Superior University Pakistan
Lahore, Punjab, Pakistan
10.2019

Skills

  • Microsoft 360
  • Geneys
  • EHR
  • Tiger Connect
  • 8x8
  • Edge Communications
  • ICANotes
  • CRM Bundle Dealer
  • FleCX Console
  • Sales force
  • Sales Loft
  • Docu Sign
  • CTM
  • Okta
  • Price Labs
  • Mondaycom
  • Airbnb,VRBO,Ownerrez
  • LastPass

Languages

Urdu
Native language
English
Advanced
C1
German
Elementary
A2
Arabic
Elementary
A2

Timeline

Manager Revenue Management

Inteliqo
05.2024 - Current

Agent Support Specialist

IBEX Global - The Resource Group
04.2023 - 05.2024

Account Executive

MOTIVE
08.2022 - 04.2023

Senior Executive Sales Representative

IBEX Global - The Resource Group
03.2021 - 07.2022

Sales Representative

Arrows Communication
09.2017 - 02.2021

News Reporter

GNN
02.2017 - 05.2017

Bachelor of Arts - Mass Communication

Superior University Pakistan

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Ayesha MustafaManager Revenue Management