Ayesha Nasser

• Leasing flats and commercial property
• Corresponding with tenants via email, letter and phone call
• Working with agent to bring more clients for company
• Update and maintain tenant data on Falcon software & Excel
• Handling all tenant’s documentation and files
• Handle cash and rental
• Applying SEWA & Municipality for tenant
• Click pictures and upload ads on social account
• Handling building maintenance (Common Area and flats)
• Make monthly building inspection, sales and renewal report
• Answer client quires &handle hyper tenants
• Handle day today operational work
• Verified tenant incomes and other information before accepting lease applications
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
• Responded to requests and scheduled appointments for property showings
• Collected monthly rent payments and other fees, always properly recording, and processing money
• Distributed and followed up on tenant renewal notices
• Collected rent and tracked resident payments and information in computer system
• Wrote and submitted reports to highlight developments and statistics of occupied properties
• Registered clients on database to enable tracking history and maintain updated records
• Communicated effectively with owners, residents, and on-site associates
• Kept properties in compliance with local, state and federal regulations
• Toured property with prospective tenants and provided wealth of information in regards to its key features
• Used Falcon to keep record of financial transactions and rental applications

• Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance
• Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance
• Built human resource organization and aligned people and culture with corporate strategic priorities and operations
• Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs
• Coordinated work activities for HR managers, specialists and recruiting agents
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities
• Managed other HR staff and oversaw completion of tasks and initiatives
• Create CV database by using different Recruitment methodologies &
  manage recruitment & selection activities.
• Maintain leaves &attendance of entire staff through ORACLE.
  Issued letters (Appointment letter, Show case, warning ,termination,
  layoff, and promotion).
• Maintain employee personal files &maintain employee data in ORACLE.
  Work on employee clearness documentation & generate final
  settlement on ORACLE.
• Work on payroll and attendance of employees.
• Liaison with Insurance Company for Medical cases, addition, deletion,
  and renewal of medical cards.
• Responsible for day to day management of admin & HR operations.
• Implemented new performance review procedures that gained support and full compliance from 99% percent of employees

• Handling incoming calls and other communication.
  Organizing, Arranging, and coordinating meetings.

Greeting visitors and managing filling.

• Manage office stock and consumption.
• Manage appointments and feedback calls.
• Organized office and do office clerk duties.
• Manage courier delivery.
• Arrangement & Refreshment for office meetings.
• Handling of Vendors and payments record of vendors.
• Maintaining supply inventory.
• Travel desk (Vehicle &hotel stay).
  
• Identified issues, analyzed information and provided solutions to problems
• Demonstrated leadership skills in managing projects from concept to completion
• Exercised leadership capabilities by successfully motivating and inspiring others
• Excellent communication skills, both verbal and written
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Dealing with hyper customer on call
• (Complaint line 1218)
• Maintaining record on CISCO Software
• Inter Department communication for solving issues &quires
• Preparation and timely submission of monthly and annual reports
• Resolve issues and disputes of customers and maintain good relationship with customers.
• Developed strong communication and organizational skills through working on group projects
• Demonstrated respect, friendliness and willingness to help wherever needed
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Adaptable and proficient in learning new concepts quickly and efficiently
• Paid attention to detail while completing assignments
• Supported customers by managing 250 calls per day efficiently while maintaining professionalism and upbeat tone